NHTSA Complaint #10668067 — 2009 SCION XD

WHILE CAR RUNNING ON THE LOCAL ROAD, APPROX. 40 MPH, REAR WINDOW FROM DRIVER SIDE ROLLED DOWN ITSELF AND A LOT OF SMOKE STARTED COMING OUT FROM POWER WINDOW MASTER SWITCH CONTROLS AND FROM DRIVER SIDE WINDOW, INSIDE. TWO OF FOUR SWITCHES FROM MASTER SWITCH CONTROL THEN MELTED AND PUSHED ALL THE WAY DOWN, SEEMS LIKE THE BOTTOM PART OF THOSE SWITCHES CAUGHT FIRES OR SOMETHING, HOWEVER, NO FIRE WAS VISIBLE FROM THE EXTERIOR. WAS THEN PULLED TO THE BUSINESS PARKING LOT AND TURNED OFF THE ENGINE. THE SMOKE THEN SLOWLY STOPPED. CAR TOWED TO AND PARKED AT LOCAL TOYOTA/ SCION DEALER SIDE WAY, SERVICE CONSULTANT CHECKED MY VIN AND INFORMED THAT THERE WAS NO RECALL FOR THIS PARTICULAR VIN. (VISIBILITY: POWER WINDOW DEVICES AND CONTROLS RECALL DATE: 10/10/2012 DOES NOT INCLUDE THIS PARTICULAR VIN) WAS THEN CONTACTED SCION RECALL SAME DAY AND THEY STARTED A FIRE CASE FOR INVESTIGATION, 3 DAYS LATER CASE MANAGER LETTING ME KNOW THAT TO COMPLETE THEIR INVESTIGATION OF THE CAUSES COULD TAKE UP TO A MONTH? THEY WANTED TO HOLD MY CAR AT THE DEALER UNTIL INVESTIGATION IS COMPLETED, WITHOUT AN ESTIMATE OF COMPLETION DATE AND THEY OFFERED NO LOANER CAR OR RENTAL REIMBURSEMENT? WHY NHTSA CAMPAIGN NUMBER: 12V491000 -- AFFECTED -- TOYOTA SCION XD 2008-2009 -- THEN WHY THIS VIN WITH THE SAME DEFECTIVE WAS NOT PART OF THE RECALL? *TR