NHTSA Complaint #10667881 — 2004 MERCEDES BENZ E500

FUEL SYSTEM, GASOLINE issue reported to NHTSA

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Complaint Details

ODI Number 10667881
Vehicle 2004 MERCEDES BENZ E500
Component FUEL SYSTEM, GASOLINE
Date of Incident
Date Filed
Mileage 54,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I STARTING SMELLING A GASSY SMELL SEEPING INTO MY HOUSE AT NIGHT AND AFTER A FEW DAYS CONCLUDED IN HAD TO BE COMING FROM THE ATTACHED GARAGE AND SUBSEQUENTLY AFTER ELIMINATING ALL OTHER VARIABLES I NARROWED IT DOWN TO THE CAR. I PARKED IT OUTSIDE FOR A COUPLE OF NIGHTS AND THE SMELL CEASED IN THE HOUSE AND GARAGE. I THEN TOOK THE VEHICLE TO POMPANO MERCEDES TO HAVE THEM CHECK IT OUT AND WAS INFORMED MY SEALS WERE BAD/LEAKING AT THE FUEL LINE CONNECTIONS, SO WITHOUT A CHOICE I HAD THEM REPAIRED AT A COST OF $968.21 ON 9/13/2010. THIS RESOLVED THE PROBLEM FOR ABOUT 2 MONTHS, THEN THE GASSY SMELL RETURNED. I TOOK THE CAR BACK TO POMPANO MERCEDES AGAIN AND EXPLAINED THAT I HAD THE CAR HAD THE SAME SYMPTOMS OF A GASSY SMELL. THEY CHECKED OUT THE VEHICLE AND INFORMED ME AT THIS TIME I HAD A DIFFERENT FUEL LEAK AND THAT WOULD REQUIRE THEM TO REPLACE THE ENTIRE GAS TANK AND INTERNAL FUEL PUMPS AND SEALS AT A COST OF $3000 THIS TIME. QUITE UNHAPPY WITH THIS DIAGNOSIS CONSIDERING I WAS JUST THERE 2 MONTHS PRIOR AND THOUGHT THEY HAD REPAIRED THE PROBLEM ONLY TO FIND OUT NOW IT WAS MORE ENCOMPASSING THAN THEIR FIRST ATTEMPT AT A FIX AND IT WAS GOING TO COST A BOATLOAD OF MONEY TO RE-REPAIR THE PROBLEM AS I WAS JUST OVER THE 50K WARRANTY TO BOOT. WITH THE NEWS OF THE EXTENDED WARRANTY SETTLEMENT AT THIS TIME I STRONGLY FEEL MY VEHICLE ISSUES ARE AS DESCRIBED IN THE CLASS ACTION SUIT AND I SHOULD BE ENTITLED TO REIMBURSEMENT FOR THE $968.21 I SPENT AT MERCEDES DISCRETION. *TR

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