NHTSA Complaint #10667319 — 2007 MAZDA CX9

MY HUSBAND HAD JUST LEFT OUR HOME AND LUCKILY WERE STILL IN OUR NEIGHBORHOOD WHEN OUR MAZDA CX9 STARTED TO STUTTER AND SHAKE AND BECOME UN-DRIVABLE. IT RODE VERY ROUGH. IT HAPPENED WITH ABSOLUTELY NO WARNING. WE TOOK IT TO THE LOCAL REPAIR SHOP AND WAS TOLD THAT THE CHECK ENGINE ERROR WAS P0351/PO352. THEY REPLACED THE COIL BUT THE PROBLEM PERSISTED AND WE STILL WERE UNABLE TO DRIVE THE CAR. WE THEN TOOK IT TO THE MAZDA DEALERSHIP WHICH THEN REPLACED THE PCM AND ANOTHER COIL. WE HAD TO WAIT SEVERAL WEEKS FOR THE PCM DUE TO "LIMITED AVAILABILITY"; WHICH TO ME, A CONSUMER MEANS ONE OF TWO THINGS - THE PCM SHOULD NOT FAIL OR THERE IS A SHORT SUPPLY OF PCM BECAUSE THERE ARE MANY FAILURES. I SPOKE WITH MAZDA AND THE CUSTOMER SERVICE REPRESENTATIVE RESEARCHED THE PROBLEM AND CALLED ME BACK TO EXPLAIN THAT THIS CURRENT SITUATION "DID NOT MEET THE FEDERAL PARAMETER OF THE REVIEW PROCESS AND THAT MAZDA WOULD NOT BE REPLACING THIS PART FOR US AND SHE ADDED "AT THIS TIME"...SEEMS SUSPICIOUS TO ME..."AT THIS TIME". WHAT DOES THAT MEAN? MAZDA'S WARRANTY IS 8 YEARS/96,000 MILES...THAT IS UNACCEPTABLE (OUR MILEAGE IS 116,000). WE WERE LUCKY WE WEREN'T DRIVING ON THE HIGHWAY AT A HIGH RATE OF SPEED OR THE CAR WOULD HAVE JUST STOPPED RUNNING! OUR CAR HAD NO PREVIOUS ISSUES, THE CHECK ENGINE LIGHT DID NOT COME ON UNTIL THIS INCIDENT ON 11/16/2014. *TR