NHTSA Complaint #10666982 — 2014 RAM 3500

I BOUGHT A BRAND NEW 2013 RAM LARAMIE LONGHORN 1 TON 4X4 TRUCK WITH THE AISIN TRANSMISSION IN JULY 2013. THE TRUCK WOULD BUCK/JERK . IT WENT BACK TO THE DEALER NUMEROUS TIMES. EACH TIME I WAS TOLD THAT THERE WAS A "SOFTWARE UPDATE," THAT MIGHT FIX THE PROBLEM. AFTER NUMEROUS UPDATES & NO FIX, THE DEALER CONSULTED W/ THE ENGINEERS AT RAM, IN WHICH IT WAS ADVISED FOR THE DEALER TO TRY & REPLACE THE TORQ CONVERTER. THE TORQ CONVERTER DID NOT FIX THE PROBLEM. THE TRUCK WAS NOT SAFE TO DRIVE. I HIRED A LEMON LAW ATTORNEY & CHRYSLER BOUGHT THE TRUCK BACK & GAVE ME A 2014 LARAMIE LONGHORN 3500. ON NOVEMBER 21, 2014 I PICKED UP THE NEW TRUCK. ON NOVEMBER 27TH, 2014 WHILE DRIVING THRU TOWN AT APPROX 40MPH & THE TRUCK STARTED THE SAME BUCKING/JERKING. I TOOK THE TRUCK BACK TO THE LOCAL DEALERSHIP (HATCH MOTOR COMPANY IN SNOWFLAKE, AZ) ON DECEMBER 3, 2014. THE TECH WAS ABLE TO DRIVE THE TRUCK & DUPLICATE THE BUCKING/JERKING. THE SERVICE MANAGER CALLED RAM & WAS ADVISED THIS IS A "NORMAL DRIVING CONDITION." THE TRUCK THEN SAT AT THE DEALER FOR 12 DAYS WHILE THE CHRYSLER REGIONAL REP/MANAGER, [XXX] CAME OUT & DROVE MY TRUCK & WAS ABLE TO DUPLICATE THE BUCKING/JERKING. THE REP ALSO DROVE A 2015 TRUCK ON THE DEALERS LOT ALONG W/ 3 OTHERS & THEY ALL HAVE THE SAME BUCKING/JERKING PROBLEM. SO AT THIS TIME CHRYSLER IS TELLING ME THAT IT IS A "NORMAL DRIVING CONDITION" FOR THEIR TRUCKS TO BUCK/JERK AT SPEEDS LESS THAN APPROX 45MPH OR LESS. THEY CONSIDER 45MPH AN "ABNORMAL DRIVING CONDITION" MAKING THE BUCKING/JERKING A "NORMAL DRIVING CONDITION." I HAVE THIS STATED IN WRITING ON MY SERVICE INVOICE & WOULD BE HAPPY TO PROVIDE THIS TO YOU. WHAT I WANT IS SOME SORT OF RESOLUTION. I'M STUCK WITH A $60K TRUCK THAT I CANT SAFELY DRIVE. ITS NOT SAFE TO HAVE A TRUCK "BUCKING/JERKING" ESPECIALLY WHILE DRIVING THRU TRAFFIC IN WHICH YOU'RE ALWAYS DRIVING LESS THAN 45MPH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR