NHTSA Complaint #10664598 — 2013 DODGE CHALLENGER

RECALL SENT TO HOME P60 / NHTSA 14V-634 FOR 160-AM ALTERNATOR PROBLEM: THE ALTERNATOR DIODES IN YOUR VEHICLE MAY EXPERIENCE RAPID FAILURE. VARIABILITY IN THE FAILURE MODE RANGES FROM NO OUTPUT, REDUCED OUTPUT, AND/OR A FULLY SHORTED TO GROUND CONDITION. DEPENDENT ON THE ALTERNATOR FAILURE MOD AND TIMING, VEHICLE ELECTRICAL SYSTEM VOLTAGE MAY DROP TO CRITICAL LEVELS, DISABLING SYSTEMS SUCH AS ANTILOCK BRAKE SYSTEM, ELECTRONIC STABILITY CONTROL, ELECTRONIC CONTROL MODULE AND/OR CENTRAL BODY CONTROLLER. THE DRIVER WILL HAVE LIMITED OR NO DETECTION OF THE ALTERNATOR FAILING, WHICH CAN RESULT IN VEHICLE SHUTDOWN WHILE DRIVING AND/OR AN UNDER-HOOD ELECTRICAL FIRE. CHRYSLER INTENDS TO REPAIR YOUR VEHICLE FREE OF CHARGE (PARTS AND LABOR) HOWEVER, THE PARTS REQUIRED TO PROVIDE A PERMANENT REMEDY FOR THIS CONDITION ARE CURRENTLY NOT AVAILABLE. CHRYSLER IS MAKING EVERY EFFORT TO OBTAIN THESE PARTS AS QUICKLY AS POSSIBLE. WILL CONTACT YOU AGAIN BY MAIL, WITH A FOLLOW-UP RECALL NOTICE, WHEN THE REMEDY PARTS ARE AVAILABLE. I CONTACTED CHRYSLER TODAY TO SEE ABOUT ALTERNATE TRANSPORTATION 800-853-1403 AND WAS TOLD THAT NONE WAS BEING PROVIDED AT THIS TIME AND THAT OUR VEHICLE WAS SAFE TO DRIVE. THIS IS AN IRRESPONSIBLE RESPONSE, CONSIDERING THE ITEMS LISTED ABOVE IN THE RECALL SUCH AS ELECTRICAL FIRE AND FAILURE FOR THE VEHICLE TO OPERATE AND CONTROL ABS ETC. DURING DRIVING. I INFORMED THE CHRYSLER REPRESENTATIVE THAT THIS WAS NOT ACCEPTABLE TO PUT OUR FAMILY MEMBER BEHIND THE WHEEL AND THAT THIS WAS CHRYSLER'S BURDEN TO REPAIR IN A TIMELY MANNER OR PROVIDE TRANSPORTATION. WE CANNOT AND SHOULD NOT HAVE TO PAY FOR A VEHICLE THAT IS UNSAFE TO DRIVE. OTHER PEOPLE GO ON TO DRIVE THEIR RECALLED VEHICLES, ONLY TO HAVE ACCIDENTS AND UNFORTUNATELY DEATH DUE TO THESE RECALLS; (RECENT CHEVROLET IGNITION ISSUES ETC.) *TR