NHTSA Complaint #10664299 — 2010 FORD FUSION

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10664299
Vehicle 2010 FORD FUSION
Component ENGINE
Date of Incident
Date Filed
Mileage 35,575 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I FILED AN ORIGINAL COMPLAINT REGARDING SUDDEN FAILURE OF MY VEHICLE TO MOVE OR PRODUCE ANY POWER BACK ON 10-05-2013 UNDER NHTSA ID NUMBER 10546865. AT THAT TIME I DESCRIBED THE FOLLOWING: SUMMARY: I WAS AT A STOP LIGHT. THE LIGHT TURNED GREEN AND I BEGAN TO ACCELERATE TO ABOUT 10 MPH WHEN THE CAR SUDDENLY BEGAN RUNNING ROUGH AND I COULD NOT INCREASE SPEED. IT SLOWED DOWN TO ABOUT 3 MPH AND THE WRENCH LIGHT CAME ON AND NO MATTER HOW FAR I PUSHED THE PEDAL IT WOULD NOT MOVE PAST 700 RPM. THIS REPEATED ITSELF SEVERAL TIMES MORE THAT DAY. DID IT AGAIN AND IT SEEMED IT WAS INCREASING IN FREQUENCY. TOOK THE CAR TO THE DEALERSHIP AND THEY SAID THE THROTTLE BODY FAILED AND THAT IT IS A COMMON OCCURRENCE. IT HAD AN ERROR CODE OF P2111. FILED ORIGINAL COMPLAINT BECAUSE I WAS INFORMED THAT THERE WAS A LARGE NUMBER OF THESE FAILING PREMATURELY AND TO DOCUMENT MY VEHICLE. I PAID THE REPAIR IN OCTOBER 2013 FOR EXACTLY SAME SYMPTOMS P2111 AND SAME CONDITIONS AS ALL OF THE OTHER VEHICLES IN THIS INVESTIGATION WERE EXPERIENCING. I KEPT TRACK OF NHTSA'S INVESTIGATION CAME TO FIND OUT THAT FORD HAD ISSUED A "CUSTOMER SERVICE CAMPAIGN" EARLIER THIS YEAR THAT EXTENDED THE WARRANTY ON THE THROTTLE BODY TO 10 YEARS/150K MILES AND A LETTER WOULD BE SENT OUT. I NEVER RECEIVED ONE. CONTACTED MY DEALERSHIP WHO SAID THEY DID NOT SEE ANYTHING UNDER MY VIN BUT WOULD SEND THE REQUEST TO FORD. FORD SAYS THAT NHTSA DETERMINES WHICH VEHICLES FALL UNDER THE ISSUE. SO JUST CONTACTED NHTSA VIA TELEPHONE SPEAKING TO [XXX] WHO SAID THAT SINCE I ALREADY FILED A COMPLAINT WITH NHTSA THAT SHE COULD NOT HELP ME BUT SAID FOR ME TO GO ONLINE AND UPDATE MY COMPLAINT SO THAT THE NHTSA ENGINEERS WOULD INVESTIGATE FURTHER. IN WARRANTY DATABASE I FOUND MANY 2010 FORD FUSIONS PRODUCED BEFORE AND AFTER MINE (**/**) WITH THE SAME PROBLEM. I WOULD LIKE A CALL FROM A NHTSA ENGINEER PLEASE. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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