NHTSA Complaint #10663719 — 2009 JEEP COMPASS FWD

CAR LOST POWER GOING ABOUT 50MPH ON 9/15/2014. I HAD CAR TOWED TO A CHRYSLER DEALERSHIP, BOBB AUTO GROUP (11009 WEST 133RD AVENUE, CEDAR LAKE, IN 46303). MECHANICS REPLACED THE CLUTCH KIT (PART# 5062150AE), CYLINDER (5273431AB), AND COVER (PART# 4884904AB). I PICKED UP THE CAR ON 9/19/2014, PAYING $1,284.47 FOR REPAIRS AND PARTS WERE WARRANTED FOR 12,000 MILES OR 2-YEARS. ON 11/17/2014 CAR LOST POWER WHILE DRIVING 40MPH. CALLED BOBB AUTO GROUP TO INFORM THEM AND GET HELP. SINCE I WAS IN CHICAGO THIS TIME THEY ADVISED TO TAKE TO THE NEAREST CHRYSLER/JEEP/DODGE DEALER SO THAT WARRANTY CAN BE HONORED AS IT SOUNDED TO THEM THAT THE PART THEY JUST INSTALLED FAILED. I HAD THE CAR TOWED TO SOUTH CHICAGO DODGE CHRYSLER JEEP RAM (7340 SOUTH WESTERN AVENUE, CHICAGO, IL 60636) FOR SERVICE WORK. ON 11/18/2014 I RECEIVED A CALL FROM MECHANIC AND HE INFORMED ME THAT THE CLUTCH WAS THE ISSUE, HOWEVER, IN THEIR OPINION THE PART FAILED DUE TO "DRIVER ABUSE" AND NOT A PART DEFECT OR INSTALLATION ERROR AND NO WARRANTY WILL BE HONORED. THE ORIGINAL MECHANIC AT BOBB AUTO GROUP DID NOT AGREE WITH THE ASSESSMENT AND EVEN STATED THAT WE COULD NOT HAVE CAUSED THE DAMAGE IN SUCH A SHORT TIME. HE SAID THAT WE SHOULD CALL CHRYSLER LLC AND HAVE THEM REVIEW THE CASE AND FORCE THE DEALER TO DO REPAIRS UNDER WARRANTY. THE AREA MANAGER FOR CHICAGO HAD PICTURES OF THE DAMAGE SENT TO THEM AND THEY NOT ONLY AGREED THAT THE WARRANTY WILL NOT BE HONORED BUT ALSO FLAGGED MY VIN NATIONWIDE TO PREVENT OTHER DEALERS FROM WARRANTY WORK. THROUGH MY OWN RESEARCH, AND SPEAKING TO OTHER MECHANICS THAT WORK FOR OTHER CHRYSLER DEALERS AND OTHERWISE, I HAVE COME TO THE UNDERSTANDING THAT "DRIVER ABUSE" WOULD HAVE BEEN IMPOSSIBLE IN SUCH A SHORT TIME AND ALSO LESS THAN 2K MILES. I FEEL THAT A PART OR VEHICLE DEFECT IS BEING COVERED UP AND/OR REPAIR FRAUD IS OCCURRING AT SOUTH CHICAGO DODGE CHRYSLER JEEP RAM. *TR