NHTSA Complaint #10663435 — 2014 CHEVROLET EQUINOX ENGINE

Complaint Details

ODI Number	10663435
Vehicle	2014 CHEVROLET EQUINOX
Component	ENGINE
Date of Incident	September 15, 2014
Date Filed	December 10, 2014
Mileage	5,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

STARTED VEHICLE AND RPMS WERE BOUNCING AND CAR WAS IDLING VERY ROUGH. I TOOK THE CAR THE DEALERSHIP AND WAS TOLD THERE WAS NOTHING WRONG, THEY COULD NOT DUPLICATE ANYTHING. I ALSO ASKED ABOUT THE HARD DOWNSHIFTING AND BRAKE FADE AND WAS TOLD THEY WERE UNABLE TO DUPLICATE ANY ISSUES WITH CAR. I PICKED THE CAR UP 4 DAYS LATER FROM THE "SERVICE" AND THE GREASY HANDPRINTS ALL OVER THE HOOD AND SIDES OF THE CAR WERE TELL TALE SIGNS I WOULD NOT BE RETURNING. I WAITED APPROXIMATELY 1 MONTH AND THE START UP IDLE WAS GETTING WORSE SO I TOOK THE CAR TO ANOTHER DEALER AND WAS TOLD IT WAS NORMAL FOR THIS ENGINE TO IDLE ROUGH AND EMIT BLACK SMOKE ON INITIAL START AND WAS GIVEN A BULLETIN THAT SAID THIS WAS A NORMAL CONDITION FOR THIS VEHICLE. THEN ON 12/5/14 I RECEIVED A LETTER STATING THAT IF THE CAR IS DRIVEN STRAIGHT FOR A LONG PERIOD OF TIME THE STEERING COULD NOT OPERATE PROPERLY AND BE DIFFICULT TO TURN AND YOU SHOULD USE FORCE TO TURN THE WHEEL. THIS IS A NEW CAR WITH LESS THAN 7500 MILES ON IT AND NO ONE IS WILLING TO HELP? THANKS FOR NOTHING GM. *TR

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