NHTSA Complaint #10663322 — 2012 DODGE RAM 1500

THE WEEK OF MARCH 9TH OF THIS YEAR, WE TOOK THE TRUCK IN FOR TRANSMISSION PROBLEM AND WHEEL ALIGNMENT TO THE LOCAL DEALER: FRONTIER DODGE CHRYSLER JEEP 5801 SPUR 327 LUBBOCK, TX 79424 THE TRANSMISSION WAS REPAIRED. THE SERVICE ADVISOR TOLD US THAT THEY WILL ONLY FIX THE ALIGNMENT AFTER THEY RECEIVE THE RECALL PART# N49. DUE TO THEM HAVING TO REALIGN IT AGAIN AFTER THEY REPAIR N49. THE STEERING WHEEL'S POSITION IS OFF. THE LOGO IS TILTED TO THE RIGHT. WITH THAT SAID, ITS NOW DECEMBER AND WE HAVE NOT RECEIVED ANY CALLS FROM THE DEALER. THEY HAVE NOT CONTACTED US WITH ANY UPDATES. WE CALLED IN JUNE AND THE SERVICE DESK AND WERE TOLD THAT THEY DIDN'T HAVE OUR PART YET. THAT WAS SAID EVEN BEFORE WE GAVE THEM OUR NAME. HOW DID THEY KNOW WHO THEY WERE TALKING TO? AFTER WE IDENTIFIED THE TRUCK, THEY SAID THAT THE PART ISN'T IN YET. THE ONLY REASON THAT WE ARE CONTACTING YOU IS DUE TO THE POOR CUSTOMER SERVICE THAT WE RECEIVED AT THE LOCAL DODGE DEALER. AND WE UNDERSTAND THAT THE RECALLS NEED TO BE DONE. THE ONLY PROBLEM IS THAT ITS NOT GETTING DON?T IN A TIMELY MATTER. THE 2ND RECALL, WITH COMPARTMENT FIRE, SOUNDS LIKE IT COULD BE A DISASTER. I DON'T EVEN FEEL COMFORTABLE DRIVING THE TRUCK ESPECIALLY HAVING MY FAMILY IN IT. I WOULD REALLY LIKE A CALL OR SOME SORT OF RESPONSE TO THE ABOVE SITUATION. *TR