NHTSA Complaint #10662291 — 2003 TOYOTA RAV4

CAR SITTING IN MY DRIVEWAY. TOOK EMERGENCY BRAKE OFF, STEPPED ON BRAKE, PUT CAR IN REVERSE. CAR GAVE A VIOLENT JERK BACKWARDS. BACKED OUT OF DRIVEWAY, PUT CAR IN DRIVE AND STEPPED ON ACCELERATOR. CAR JERKED FORWARD A LITTLE, ENGINE REVVED UP, SLOW ACCELERATION AFTER PRESSING ON ACCELERATOR. HAD TO PUT MORE PRESSURE ON ACCELERATOR TO GAIN ADEQUATE SPEED TO PULL FORWARD. STOPPED AT STOP SIGN, TRIED TO ACCELERATE, CAR JERKED FORWARD A LITTLE, ENGINE REVVED UP, BUT THERE WAS LITTLE TO NO ACCELERATION AFTER PRESSING THE ACCELERATOR. MORE PRESSURE ON ACCELERATOR RESULTED IN AN ADEQUATE SPEED TO PULL FORWARD. SAME SERIES OF EVENTS AFTER STOPPING AND/OR SLOWING DOWN WHILE DRIVING. SAME HARD JERK WHEN PUTTING CAR IN REVERSE FOR ANY REASON FOLLOWED BY FORWARD JERK, ENGINE REV AND SLOW ACCELERATION WHEN PUTTING CAR IN DRIVE. TOOK VEHICLE TO TOYOTA SERVICE ON 11-26-14. PROBLEM WITH ECM (ELECTRONIC CONTROL MODULE). MODULE HAD TO BE REPLACED. THE TRANSMISSION WAS NOT REPLACED. COST TO ME WAS $1590.63, INCLUDING TAX. DUE TO MY IN SERVICE DATE, TOYOTA CUSTOMER SERVICE ADVISED MY CAR WAS OUT OF THE EXTENDED WARRANTY. TOYOTA CUSTOMER SERVICE ADVISED ME THE VERY BEST THEY COULD DO WAS TO OFFER ME $500 TOWARDS A NEW TOYOTA, BUT NOT TOWARDS REPAIR. *TR