NHTSA Complaint #10662266 — 2006 HYUNDAI SONATA

WE NOTICED A CRACK STARTING IN THE PASSENGER SIDE DASHBOARD WHERE THE AIRBAG WAS LOCATED. THE CRASH PAD WAS REPLACED ON 9/29/06 UNDER WARRANTY. A NEW CRACK STARTED IN 2010 WHICH CONTINUED TO EXPAND & SPREAD. ON 10/12/11, WE RETURNED TO THE DEALERSHIP AND THEY VERIFIED THE SITUATION. HOWEVER, WE WERE TOLD THAT BECAUSE THE VEHICLE WAS NOW "OFF WARRANTY," REGARDLESS THAT IT WAS IN THE EXACT SAME LOCATION AS THE ORIGINAL PROBLEM, THEY COULD NOT RE-ADDRESS THE ISSUE UNLESS WE PAID FOR THE REPAIR FIRST & THEN COULD BE CONSIDERED UNDER THE "GOOD WILL CONSIDERATION POLICY". WE STRONGLY OBJECTED TO THIS POLICY, BUT WERE TOLD THAT NOTHING FURTHER COULD BE DONE. IT IS NOW 12/4/14, AND THE CRACK HAS BECOME SO SEVERE THAT AIR BAG LIGHT HAS COME ON, CREATING A POTENTIAL SAFETY CONCERN FOR THE PASSENGER. WE KNOW THAT WE ARE NOT ALONE WITH THIS PARTICULAR PROBLEM AS WE HAVE PERSONALLY SPOKEN WITH OTHER 2006 SONATA OWNERS THAT HAVE EXPERIENCED THIS SAME ISSUE. *TR