NHTSA Complaint #10661697 — 2007 MITSUBISHI OUTLANDER

MITSUBISHI HAS EXTENDED THE WARRANTY ON THIS VEHICLES FRONT COIL SPRINGS TO 120,000 MILES OR 9 YEARS (WHICHEVER COMES FIRST). MY FRONT COIL SPRINGS WENT BAD AT 120,500 AND MITSUBISHI REFUSES TO MAKE THE NECESSARY REPAIR TO THEIR DEFECTIVE PARTS. THE FRONT COIL SPRINGS, ACCORDING TO MITSUBISHI HAVE A "POTENTIAL" TO "CORRODE FROM PROLONGED EXPOSURE TO ANTI-FREEZING AGENTS (SUCH AS CALCIUM CHLORIDE) USED IN COLD WEATHER AREAS TO CLEAR ICE AND SNOW FROM ROADWAYS". I DO LIVE IN OHIO AND WE HAVE A LOT OF SNOW HERE, BUT UPON SEARCHING ONLINE I HAVE FOUND THAT MANY OTHERS WHO DO NOT LIVE OR TRAVEL TO AREAS WHERE ROADS NEED TO BE SALTED (E.G. TEXAS, FLORIDA) HAVE ALSO HAD THE SAME PROBLEM. ALSO, IF ALTERNATIVE FRONT COIL SPRINGS DO NOT HAVE THE POTENTIAL TO CORRODE UNDER THESE CONDITIONS, SHOULD MITSUBISHI NOT BE LIABLE FOR PROVIDING CUSTOMERS WITH THESE SATISFACTORY PARTS REGARDLESS OF MILEAGE? IT SEEMS TO BE UNIVERSAL AND IT IS MY BELIEF THAT MITSUBISHI PUT OUT A VEHICLE WITH A DEFECTIVE PART THAT THEY ARE NOW REFUSING TO RECALL. THEIR NEGLIGENCE IN THIS MATTER IS NOT FAIR TO CONSUMERS WHO PAY FOR QUALITY VEHICLES WITH QUALITY PARTS.