NHTSA Complaint #10661504 — 2011 VOLKSWAGEN JETTA

WAS DRIVING MY CAR ON A 2 LANE ROAD WHEN IT BUCKED AS IF IT HAD A CYLINDER GO DEAD FOR JUST A SECOND. NOTE: THERE IS NO WARNING WHEN THIS IS OR DOES HAPPEN. IT JUST DOES IT.... BUT IT WAS HIT AN MISS. I LOOKED AT THE DASH PANNEL AND SEEN THE GLOW PLUG LIGHT FLASHING, CHECK ENGINE LIGHT WAS ON AND THE MESSAGE CENTER SERVICE ENGINE NOW. I WAS 40 MILES FROM THE CLOSEST VW DEALER. SO, I HEADED TO THE CLOSEST AUTO PARTS SHOP TO SEE THE CODES IT HAD PRODUCED. P1007, P0088 AND P0087 ARE THE ONES I REMEMBERED. THE CAR WAS RUNNING BUT OBVIOUSLY NOT GOOD. IT LACKED ANY POWER,COULD BARELY PULL ITSELF UP A HILL UNLESS YOU DOWN SHIFTED. IT FINALLY DIED AT A INTERSECTION AND WOULD NOT RESTART. I GOT MY TRUCK AND TRAILER AND TOWED IT TO THE DEALER WHO STATED IT HAD SUFFERED HIGH PRESSURE FUEL PUMP CATISTROPHIC FAILURE.... WHEN THEY CALLED THEY STATED IT WAS GOOD AND BAD NEWS. BAD NEWS IT WAS GOING TO BE 2-3 WEEKS IN THE SHOP. GOOD NEWS IS, THERE IS SO MUCH DAMAGE (6500.00) WORTH THAT VW IS PAYING FOR ALL THE REPAIRS PLUS I HAVE A LOANER CAR. THE WHOLE FUEL SYSTEMS HAS TO BE REPLACED. 1 IN TANK FUEL PUMP AND PRE HIGH PRESSURE FUEL PUMP AND THE PRIMARY HPFP THE ONE THAT SELF IMPLODED THE INJECTORS, AND ALL THE FUEL LINES AND FILTERS. REASON IS THE METAL PARTS THAT FLOATED THRU THE SYSTEM COULD BLOCK ANY PART OF THE FUEL SYSTEM OR BE HUNG UP AND IF SO, COULD RETURN TO THE FUEL TANK AND BE PUMPED BACK IN. WITH SUCH CLOSE TOLERANCES ANY THING COULD INTURN RE-DESTROY THE SYSTEM SO TOTAL REPLACEMENT IS REQUIRED. THIS WAS THE FIRST TIME IN 35 YEARS I WAS LEFT ON THE SIDE OF THE ROAD. THANKS VW CORPORATION FOR OWNING UP TO THIS ISSUE AND COMPLETING THE REPAIRS. *JS