NHTSA Complaint #10661378 — 2014 TOYOTA PRIUS

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	10661378
Vehicle	2014 TOYOTA PRIUS
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	July 1, 2014
Date Filed	December 1, 2014
Mileage	100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TOYOTA'S ENTUNE NAVIGATION SYSTEM RANDOMLY FREEZES AND RESETS. WHEN THIS HAPPENS AT HIGH SPEEDS ON A HIGHWAY WHERE A PERSON IS DEPENDING ON THE SYSTEM TO GET SOMEWHERE, IT CAUSES A MASSIVE DISTRACTION AND A RISK TO LIFE AND LIMB. TOYOTA IS OFFERING NO RESOLUTION TO THIS ISSUE AND IT'S DEALERSHIPS ARE REFUSING TO EVEN REGISTER USER COMPLAINTS - "UNLESS THEY CAN REPLICATE THE ISSUE" WHICH IS RATHER DIFFICULT SINCE THE PROBLEM IS RANDOM AND THE DEALERSHIPS WILL NOT TAKE USER REPORTS OF THE ISSUE AS CREDIBLE. *JS

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