NHTSA Complaint #10661225 — 2011 JEEP GRAND CHEROKEE

ON JULY 19, 2014 MY VEHICLE CEASED TO START PROPERLY. IT WOULD TURN OVER AND OVER AND AFTER SEVERAL ATTEMPTS WOULD FINALLY START. ADDITIONALLY, THERE WERE SEVERAL INCIDENTS OF STALLING AT A STOP SIGN OR EXITING THE FREEWAY THEN DIFFICULTY RESTARTING. THIS BECAME MORE AND MORE FREQUENT, AND EACH TIME MY MECHANIC WAS UNABLE TO PINPOINT THE CAUSE. SEPTEMBER 4TH IS THE LAST DAY THAT MY CAR STARTED. I HAD IT TOWED TO THE MECHANIC WHO AFTER HAVING POSSESSION OF MY VEHICLE FOR 3 WEEKS UNABLE TO PINPOINT THE ISSUE, FOUND THROUGH RESEARCH THAT CHRYSLER HAD ANNOUNCED A MASSIVE RECALL FOR THIS EXACT ISSUE. HE REFERRED ME TO THE CHRYSLER RECALL SPECIALIST PHONE NUMBER, WHICH I CALLED IMMEDIATELY. MY FIRST FOUR PHONE CALLS WERE NOTHING MORE THAN A RUN AROUND GAME UNTIL I FOUND THE INFORMATION ON NHTSA WEBSITE. ACCORDING TO THE NHTSA RECALL INFORMATION, REPAIRS WERE SET TO BEGIN 10/25/14. ACCORDING TO CHRYSLER, THE NOTICES WERE SET TO GO OUT BY MAIL ON 10/31/14 THE GENTLEMAN ASSURED ME THAT I WOULD ALSO RECEIVE AN EMAIL RECALL NOTIFICATION TO PROVIDE THE REPAIRING DEALER ON 10/31/14. I MAKE AN APPOINTMENT AT RANCHO JEEP FOR RECALL P54 REPAIR AT 10AM NOVEMBER 1. 10/31/14, 3PM, I HAVE YET TO RECEIVE AN EMAIL NOTIFICATION. I CALL CHRYSLER AGAIN AND AM NOW TOLD THAT I HAD BEEN MISINFORMED, IT IS A PRELIMINARY NOTICE, NO REPAIRS CAN BE DONE. MY JEEP IS STILL NONOPERATIONAL, SINCE SEPTEMBER 5, 2014. THE VEHICLE CANNOT BE REPAIRED BECAUSE THERE ARE NO PARTS TO REPLACE THE FAULTY PART WITH...I HAVE HAD A RENTAL CAR FOR ALMOST 3 MONTHS BECAUSE OF THIS RECALL ISSUE, COSTING NEARLY $800 EACH MONTH. CHRYSLER REFUSES TO ACCOMMODATE A REPLACEMENT VEHICLE OR REIMBURSE RENTAL EXPENSE WHOLLY OR PARTIALLY. MY VEHICLE WOULD BE OPERATIONAL IF NOT FOR THIS FACTORY RECALL P54, AND I WOULD NOT HAVE INCURRED $2400 RENTAL CAR EXPENSE TO DATE. *TR