NHTSA Complaint #10661033 — 2005 NISSAN ALTIMA

HAD MY NISSAN IN FOR A OIL CHANGE AND IT WAS DISCOVERED THAT BOTH THE DRIVERS AND PASSENGERS SIDE FLOOR BOARDS WERE ROTTED OUT. THERE IS NOT ANOTHER SPEC OF RUST ON THIS CAR. THANK GOODNESS FOR CARPET AND FLOOR MATS AS THAT IS ALL THAT IS BETWEEN ME AND THE ROAD. CALLED NISSAN TO REPORT ISSUE/ASK FOR REPAIR AND WAS TOLD NO. THEY STATED THAT MY CAR HAS NEVER BEEN IN FOR SERVICE AND IS OLD THEREFORE THEY WOULD NOT BE OFFERING ME ANY ASSISTANCE. EXPLAINED THAT MY B/F IS A MECHANIC AND HAS BEEN THE ONE MAINTAINING THIS CAR AND WOULD BE HAPPY TO PROVIDE THEM WITH ALL THE SERVICE RECORDS, BUT NISSAN DIDN'T CARE. CONTINUED TO TELL ME THAT BECAUSE MY CAR WAS OLD THEY WOULD NOT BE OFFERING ASSISTANCE. I LET HIM KNOW THROUGH MY RESEARCH THAT PEOPLE WERE HAVING LUCK GETTING NISSAN TO PAY FOR THE REPAIRS AND HE SAID HE WOULDN'T CONFIRM THAT WHICH IS WHEN HE POINTED OUT MY SERVICE RECORDS AT A CERTIFIED NISSAN DEALERSHIP. I ASKED HIM IF THAT IS WHY NISSAN WOULDN'T COVER THE REPAIRS - B/C I HADN'T GIVEN NISSAN ALL MY HARD EARNED MONEY FOR THE PAST 10 YEARS - THERE WAS SILENCE ON THE OTHER END. FOR A MULTI-MILLION DOLLAR COMPANY THEY SURE NEED TO WORK ON THEIR CUSTOMER SERVICE AND TAKING CARE OF THEIR CURRENT CUSTOMERS. I HAVE DONE SOME RESEARCH ON THIS AND IT APPEARS TO BE A FAIRLY COMMON PROBLEM FOR 2005 NISSAN ALTIMA'S. I AM THE 17TH PERSON IS THE PAST 2 MONTHS TO COMPLAIN ABOUT THIS ISSUE FOR THIS MAKE/MODEL/YR OF CAR ON THIS SITE ALONE. THERE ARE MANY OTHER COMPLAINTS ON OTHER SITES. I SEE A PATTERN HERE!!!!! *TR