NHTSA Complaint #10660711 — 2004 FORD EXPLORER SPORT

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10660711
Vehicle	2004 FORD EXPLORER SPORT
Component	STRUCTURE:BODY
Date of Incident	May 1, 2014
Date Filed	November 24, 2014
Mileage	51,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THE REAR LIFT GATE ON MY EXPLORER CRACKED ON THE LEFT SIDE OF THE FORD EMBLEM. THE GATE CRACKED DURING NORMAL OPERATION OF THE VEHICLE. I HAVE A HABIT OF LOOKING OVER MY VEHICLE. THE CRACK WAS DISCOVERED WHEN I INSPECTED MY VEHICLE BEFORE GOING INTO MY HOME. ON MY NEXT SERVICE VISIT I ASKED MY FORD DEALER IF THERE HAD BEEN A RECALL FOR THIS DEFECT. I WAS TOLD THAT FORD HAD NOT GENERATED A RECALL FOR THIS DEFECT. THERE MAY BE THOUSANDS OF EXPLORERS WITH THIS DEFECT, I SEE THEM EVERY DAY. I AM VERY DISAPPOINTED WITH THE FORD COMPANY FOR NOT TAKING CARE OF THIS DEFECT. I HAVE PURCHASED MY LAST FORD. *TR

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