NHTSA Complaint #10660190 — 2009 CHEVROLET TRAVERSE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10660190
Vehicle	2009 CHEVROLET TRAVERSE
Component	POWER TRAIN
Date of Incident	November 21, 2014
Date Filed	November 22, 2014
Mileage	73,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

MY WIFE THE DRIVER WAS TAKING MY SON TO SCHOOL AND THE TRANSMISSION WAS MAKING A WINNING SOUND THEN THE TRANSMISSION FAILED. THANKFULLY THERE WAS NO ACCIDENT. TOOK THE VEHICLE TO THE DEALER AND THE CUSTOMER REP SAID THAT THE TRANSMISSION WILL HAVE TO BE REPLACED. THEY SAID IT WOULD COST $4850. I IMMEDIATELY CALLED GM AND THEY SAID THAT I WAS UP BY 5 MONTHS ON WARRANTY. IT HAS A 100,000 MILE OR 5 YEAR POWER TRAIN WARRANTY. THEY WILL NOT HELP REPLACE MY TRANSMISSION OR GIVE GOOD WILL ASSISTANCE. IT REALLY MAKES ME MAD THAT THIS IS A KNOWN BULLETIN AND PROBLEM THAT GM IGNORES TO FIX. THE PROBLEM IS BULLETIN NO.: 09-07-30-012A WHICH IS A BROKEN 35R CLUTCH WAVE PLATE INSIDE THE TRANSMISSION CAUSING METAL SHAVINGS IN TRANSMISSION AN A TOTAL FAILURE ON THE TRANSMISSION. IT'S A $20 DOLLAR PART THAT COMES OFF AND IT DESTROYS THE TRANSMISSION. THANKFULLY MY FAMILY IS OK. I BELIEVE THAT GM SHOULD EXTEND THIS ISSUE UNDER WARRANTY AND FIX THIS PROBLEM BEFORE SOME GETS HURT OR KILLED. I WOULD HATE TO THINK WHAT WOULD HAPPEN IF SHE WAS IN A METROPOLITAN AREA AND IT WENT OUT IN HEAVY TRAFFIC. PLEASE DO SOMETHING ABOUT THIS!!!!!! THANKS *TR

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