NHTSA Complaint #10660035 — 2010 MERCURY MILAN

WE WERE INFORMED BY A INDIVIDUAL IN A PASSING CAR THAT OUR BRAKE LIGHTS WERE NOT FUNCTIONING PROPERLY ONE EVENING. WE TOOK THE CAR TO A DEALER TO GET THE OIL CHANGED AND EXTERIOR BRAKE LIGHTING ISSUE RESOLVED. WE WERE TOLD THAT THE BRAKE LIGHTS NEEDED TO BE REPLACE AND BECAUSE IT WAS PART OF AN ASSEMBLY, THE TOTAL CHARGE WOULD BE $1281.87 WHICH INCLUDED AN OIL CHANGE AND DIAGNOSIS. I FELT I HAD NO CHOICE BUT TO REPLACE THE LIGHTS RATHER THAN ENDANGER US OR SOME OTHER INDIVIDUAL(S) ON THE ROAD. I CALLED FORD AND RECEIVED A CASE # BUT AS OF 11/21/14 I HAVE HEARD NO RESPONSE. GOING TO THIS SITE THERE IS 89 OUT OF 438 COMPLAINTS ABOUT THIS SAME ISSUE. I DO NOT BELIEVE THAT THESE LED LIGHTS SHOULD GO OUT THIS QUICK NOR THAT IF NEEDED TO BE REPLACED, SHOULD REQUIRE THE WHOLE BRAKE ASSEMBLY TO BE REPLACED. THIS IS A ENGINEERING DESIGN FAILURE. FORD CLAIMS "QUALITY IS JOB ONE. THIS IS NOT THE CASE WITH THIS ISSUE. I BELIEVE THE NHTSA NEEDS TO ADDRESS THIS AND ISSUE A RECALL. *TR