NHTSA Complaint #10659945 — 2008 GMC ACADIA

DROVE TO PICK UP SOMEONE AT THE AIRPORT NOTICED THAT THE CAR WAS SHIFTING WEIRD. AFTER PARKING IN THE AIRPORT PARKING LOT FOR ABOUT AN HOUR WANTING TO LEAVE TRIED TO PULL OUT OF THE PARKING SPOT IN REVERSE I HAD NO RESPONSE IN REVERSE. CALLED TOW TRUCK BECAUSE I FELT UNSAFE DRIVING NOT KNOWING WHAT ELSE COULD BE WRONG. NEXT DAY HAD IT TOWED TO THE DEALER THEY CALLED SAID NEED MORE TIME TO FIND THE ISSUE. DEALER CALLED THE FOLLOWING MONDAY CLAIMING 3/5/REVERSE ARE GONE THAT I HAVE AN INTERNAL FAILURE IN MY TRANSMISSION $4500.00 REPAIR. SINCE THEN I BEEN TRYING TO COMMUNICATE WITH GMC CUSTOMER SERVICE THEY PRETTY MUCH TOLD ME THE CAR IS TOO OLD AND OVER THE WARRANTY. BUT THEY CONSIDERED HELPING AT FIRST SINCE I DIDN'T REACH 100,000 MILES YET BUT ONCE THEY SPOKE TO THE DISTRICT MANAGER FROM MY DEALER HER SAID NO ASSISTANCE. GMC HAS BEEN KNOWING ABOUT THE ISSUE SINCE THEY MANUFACTURED THIS CAR AND HAS NOT DONE ANYTHING TO STAND BEHIND THEIR PRODUCT. THE PARTS ON THE INSIDE OF THE TRANSMISSION ARE BREAKING APART BECAUSE OF FAULTY MATERIAL. WHY IS THE CUSTOMER HELD RESPONSIBLE FOR SOMETHING THE CUSTOMER HAS NO CONTROL OVER. IF I DO SOMETHING ILLEGAL I GET HELD RESPONSIBLE A MANUFACTURER SHOULD TOO. JUST BECAUSE I WAS LUCKY ENOUGH TO MAKE TO 83000 MILES AND OVER THE 5 YEAR WARRANTY WHY SHOULD I ENDURE THE FULL COST OF SOMETHING THAT SHOULD HAVE BEEN FIXED BY THE MANUFACTURER. I HOPE MORE PEOPLE FILE A COMPLAINT SO ACTION CAN BE TAKEN AGAINST GM. *TR