NHTSA Complaint #10659810 — 2014 KIA SOUL STEERING

Complaint Details

ODI Number	10659810
Vehicle	2014 KIA SOUL
Component	STEERING
Date of Incident	September 17, 2014
Date Filed	November 20, 2014
Mileage	10,192 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

RECEIVED A RECALL NOTICE FOR THE RACK N PINION PLUG ON MY 2014 KIA SOUL. TOOK IT TO THE NEARIEST DEALER AS REQUESTED. WEEKS LATER I WAS DRIVING GETTING READY TO MAKE A LEFT TURN AND I WAS UNABLE TO TURN THE STEERING WENT OUT LOST CONTROL OF THE CAR AND CRASHED. TOOK THE CAR TO THE DEARLER WHERE I PURCHASED. FILED A CASE WITH KIA COMPLAINING THE DEALER DID NOT REPAIR MY CAR PROPERLY. THREE MONTHS LATER MY CAR IS STILL AT THE SHOP TRYING TO FIX A TIE ROD END. AS I RESEARCHED THIS RECALL AND SEE ALL THE DAMAGED THAT WAS CAUSED TO MY CAR STEMS FROM THE FRONT END, RACK N PINON TIRE ROD ENDS, BEARING, ETC. I HAVE BEEN ASKING FOR THE DEALER TO CHECK TO SEE IF THE RECALL PART WAS INDEED REPLACE AND KNOWONE SEEM TO BE ABLE TO TELL ME. HOW CAN I FIND OUT IF THE DEALER I TOOK MY CAR TO INDEED REPLACE AND REPAIRED THE RECALL PART PROPERLY? *TR

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