NHTSA Complaint #10659254 — 2008 BUICK LUCERNE

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	10659254
Vehicle	2008 BUICK LUCERNE
Component	AIR BAGS
Date of Incident	October 20, 2014
Date Filed	November 19, 2014
Mileage	65,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

A WARNING MESSAGE CAME ON TO SAY SERVICE AIR BAG. WHEN I TOOK IT IN FOR THE RECALL REPAIR, I ASKED THE SERVICE DEPARTMENT TO CHECK FOR THE WARNING MESSAGE ON THE AIR BAG. I WAS TOLD I WOULD HAVE TO HAVE MY AIR BAG MODULE REPLACE. MY CAR IS ONLY 6 YEARS OLD. WHY WOULD AN AIR BAG MODULE NEED TO BE REPLACED ON SUCH A NEW CAR? I EXPRESSED MY CONCERNS TO GM. I EVEN ASKED FOR MY MONEY BACK FOR THE COST OF REPAIR BECAUSE I JUST COULDN'T AND CAN'T IMAGINE A CAR THIS NEW NEEDING SUCH A REPAIR. THERE MAY BE MORE CARS LIKE MINE OUT THERE WHOSE AIR BAG MODULE HAVE OR NEED TO BE REPLACED. I WANTED THE REPAIR MADE BECAUSE I WAS AFRAID THAT MY AIR BAG MAY NOT DEPLOY WHEN NEEDED OR PERHAPS DEPLOY UNNECESSARILY. *TR

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