NHTSA Complaint #10658990 — 2003 JEEP LIBERTY

WHEN THIS VEHICLE WAS PURCHASED MY HUSBAND AND I TOOK IT TO OUR LOCAL MAGUIRE CHRYSLER OF 502 N FRANKLIN ST.WATKINS GLEN NY 14891 DEALER , @ THAT TIME WE HAD RESEARCHED AND HEARD THAT OUR MAKE AND MODEL JEEP LIBERTY HAD A RECALL ON FRT BALL JOINTS, BUT WE WERE ASSURED BY OUR DEALER THAT OUR MAKE AND MODEL WAS NOT INCLUDED. HOWEVER ON 10/21/2014 MY SON DRIVING HOME FROM COLLEGE HAD EXPERIENCED THE TIRE JUST BREAKING OFF. AFTER BEING TOWED TO THE DEALER IT WAS STATED THAT BOTH FRONT UPPER CONTROL ARMS AND BOTH LOWER BALL JOINTS NEEDED REPLACING.AS WELL AS REPLACING FRONT BRAKE HOSES THAT WERE DAMAGED FROM THE INCIDENT.ON NOVEMBER 13,2014 I RECEIVED A LETTER FROM DAIMLER CHRYSLER STATING SAFETY RECALL F23-LOWER BALL JOINTS.THIS WAS AFTER WE HAVE HAD PROBLEM FIXED AND PAID FOR.MY MAIN COMPLAINT IS BRINGING THE PROBLEM TO THE DEALERS ATTENTION, AND THEM SWEEPING IT UNDER THE CARPET , THEN THE INCIDENT HAPPENS ENDANGERING OUR CHILD, THANKFULLY ON THE FLAT NOT WHILE COMING DOWN THE STEEP HILL ON HIS ROUTINE TRIP.I FIND IT EXTREMELY HARD TO BELIEVE THAT THE DEALER DID NOT KNOW OF THE RECALL BEFORE THE CUSTOMER. I FEEL THEY COULD HAVE AND SHOULD HAVE RESEARCHED THIS RECALL ON TWO OCCASIONS, 1ST WHEN WE FIRST BROUGHT IT TO THERE ATTENTION AND SECOND WHEN THE ACCIDENT OCCURRED,THIS IS SHADY BUSINESS NOT THE SAFETY OF THEIR CUSTOMERS. *TR