NHTSA Complaint #10658916 — 2012 JEEP GRAND CHEROKEE

ATTEMPTED TO USE THE AUTOSTART TO WARM VEHICLE AND AFTER ONE MINUTE IT SHUT OFF. TRIED 5 TIMES TO START VEHICLE USING PUSH BUTTON, WOULD NOT START OR STOP. FINALLY LET ME START WITH KEYFOB. I CONTACTED DEALER THAT MORNING AND WAS TOLD IT IS MOST LIKELY THE TIPM BUT THEY DON'T HAVE ANY; ALSO I WAS TOLD IT IS UNSAFE TO DRIVE MY VEHICLE AND GET IT REPAIRED ASAP. LUCKILY I WAS ABLE TO LOCATE A DEALERSHIP WITH AN APPOINTMENT AND PART TO FIX IT; EVEN THOUGH THEY TOLD ME THE COMPUTER MIGHT JUST NEED AN UPDATE. VEHICLE CONTINUED TO NOT START AT RANDOM TIMES USING KEYFOB. HAVING ISSUES STARTING CAR UP TO THE TIME I DROVE IT ACROSS TOWN TO DEALERSHIP, IT WOULD NOT TURN OVER, SPUTTERED, SHOOK AND STARTED. I ALSO HAVE PARTS ON ORDER (BEEN ON ORDER SINCE 9/28/14) FOR THE ACTIVE RECALLS FOR BRAKE BOOSTER AND SUN VISOR FIRES. I ALWAYS HEAR A RUNNING SOUND AFTER THE VEHICLE HAS BEEN SHUT OFF. CHRYSLER'S CUSTOMER SERVICES DEPARTMENT IS NO HELP. I EXPRESSED MY CONCERN WITH ALL THE RECALL/SAFETY ISSUES VIA EMAIL AND WAS TOLD "SORRY TO HEAR OF YOUR CONCERNS AND DELAY IN HAVING PARTS. I REGRET THE PROBLEMS YOU ARE HAVING WITH YOUR VEHICLE. UNFORTUNATELY WE ARE UNABLE TO DIAGNOSIS YOUR VEHICLES ISSUES VIA EMAIL. WE RECOMMEND CONTACTING YOUR AUTHORIZED DEALERSHIP TO ARRANGE AN APPOINTMENT." DID THEY EVEN READ MY COMPLAINT!!! I HAVE AN APPOINTMENT TO HAVE IT FIXED BUT WHAT HAPPENS BETWEEN NOW AND THEN. WHAT HAPPENED TO THE DEPENDABLE CHRYSLER PRODUCTS? THIS IS MY 5TH IN 18 YEARS OF DRIVING AND MY LAST. HOPEFULLY I DO NOT HURT/KILL ANYONE OR MYSELF BEHIND THE WHEEL OF THIS VEHICLE. I AM SCARED TO DRIVE IT. IT IS A 2012 WITH 28K ON IT, THIS IS JUST DISGUSTING! FOR AS MUCH AS THESE JEEPS COST I EXPECT A BETTER PRODUCT AND CUSTOMER SERVICE FROM CHRYSLER. THEIR DEALERSHIPS CAN ONLY DO SO MUCH WITHOUT BACKING FROM THE MANUFACTURER. CHRYSLER NEEDS TO FIX THESE ISSUES THESE ARE SAFETY ISSUES. *TR