NHTSA Complaint #10658723 — 2011 GMC ACADIA

WE JUST BOUGHT A 2011 ACADIA DENALI AT THE END OF AUGUST 2014. WE TOOK IT TO THE DEALER FOR TWO RECALLS AND ASKED THEM TO FIX THE BURNT OUT DAYTIME RUNNING LIGHT ON THE DRIVER SIDE. THE DEALER SAID THEY COULD NOT REPLACE THE BULB BY ITSELF BUT NEEDED TO REPLACE THE ENTIRE HEADLAMP ASSEMBLY. THEY SAID IT WAS DUE TO THE HOUSING AND CONNECTORS BEING MELTED. THE DEALER ALSO LOOKED AT THE PASSENGER SIDE AND SAID IT WAS MELTED THERE AS WELL, POTENTIALLY FROM THE HEAT OF THE BULB. WE WERE QUOTED A PRICE CLOSE TO $2000 FOR THE FIX. THE END RESULT IS WE STILL HAVE A BURNT OUT RUNNING LIGHT. I WOULD ASSUME THIS WOULD BE A RECALL DUE TO THE RISK OF FIRE CREATED BY THE EXTREME HEAT WHICH IS MELTING THE HEADLAMP HOUSING. UNFORTUNATELY, IT IS NOT A RECALL AT THIS TIME. I HAVE LOOKED ONLINE AND HAVE COME ACROSS A LOT OF PEOPLE THAT HAVE THE SAME ISSUE. DEFINITE SAFETY HAZARD. *TR