NHTSA Complaint #10655326 — 2001 GMC YUKON

IN AUG 2005, THE ABS LIGHT ON OUR 2001 GMC YUKON WITH 51K MILES CAME ON AND THERE WAS A GRINDING NOISE (THE PUMP) UNDERNEATH THE DRIVER'S SIDE WHICH REMAINS ON WHEN THE VEHICLE IS TURNED OFF. THE ABS FUSE MUST BE REMOVED TO SHUT OFF THE PUMP. OUR LOCAL GMC DEALERSHIP REPAIRED IT FOR $1100 ($870 FOR THE ABS MODULE). IN SEP 2009, THE ABS FAILED AGAIN AT 91K MILES. OUR GMC DEALERSHIP HELPED COVER THE COST OF REPAIR BY COVERING THE COST OF THE MODULE. WE HAD TO WAIT 2 MONTHS (NOV 2009) BEFORE THE VEHICLE COULD BE REPAIRED BECAUSE WE WERE TOLD THAT THE MODULE WAS BEING REDESIGNED TO FIX THESE PROBLEMS. IN OCT 2014, THE ABS FAILED AGAIN AT 138K MILES. OUR GMC DEALERSHIP PUT US IN CONTACT WITH GMC CUSTOMER SERVICE WITH THE HOPE THAT GMC COULD ASSIST IN COVERING THE COST OF REPAIR. AFTER SEVERAL FRUSTRATING PHONE CALLS WITH SUPERVISORS, WE WERE TOLD THAT THE VEHICLE WAS TOO OLD AND THEREFORE GMC WOULD NOT ASSIST. DURING THESE PHONE CALLS GMC STATED THAT THERE WAS A RECALL FOR THE VEHICLE IN "SALT-BELT" STATES BUT NOT CALIFORNIA. OBVIOUSLY THE ABS MODULE IS DEFECTIVE AS A RELATIVE WITH A SIMILAR VEHICLE (CHEVY TAHOE) HAD THE SAME ISSUE WITH THE ABS MODULE. IN SEARCHING THE INTERNET, WE FOUND A COMPANY THAT STATES THAT THEY CAN REPAIR THE MODULE FOR UNDER $100 AND GUARANTEES THE REPAIR FOR LIFE. IF THEY CAN DO THIS, WHY CAN'T GM MAKE THE NECESSARY CHANGES TO THE ABS MODULE AND GIVE CUSTOMERS THE PEACE OF MIND THAT THE VEHICLE WILL BE SAFE. HOPEFULLY THE NHTSA WILL USE THIS AND SIMILAR COMPLAINTS AND FORCE GM TO ISSUE A RECALL ON THE ABS MODULE. *TR