NHTSA Complaint #10655265 — 2014 FORD EXPLORER

MY 2014 FORD EXPLORER WAS PURCHASED OFF THE SHOW ROOM FLOOR WITH NO TEST DRIVE. MY NORMAL DAILY DRIVE CONSIST OF 2 LANE SIDE ROADS. ON THE WEEKEND MY FAMILY AND I WILL TAKE THE INTERSTATE ROUTES. IN EARLY MARCH AS WE BEGAN OUR TRIP AND I ACCELERATED ONTO THE INTERSTATE THERE WAS A VERY HEAVY EXHAUST ODOR. THE ODOR WAS THICK ENOUGH THAT WE HAD TO LOWER EACH OF OUR WINDOWS. WE THOUGHT IT WAS STRANGE BUT PERHAPS JUST A ONE TIME OCCURRENCE BUT THAT WASN'T THE CASE. THE PROBLEM IS OCCURRING DURING HEAVY ACCELERATION ONLY, WITH NO AIR, WITH THE AIR CONDITIONING OR WITH THE HEAT ON. I HAVE TAKEN MY VEHICLE TO FORD 3 TIMES SINCE AUGUST 2014 FOR A TOTAL OF 26 DAYS IN THE SHOP IN HOPES OF GETTING THIS REPAIRED WITH NO LUCK. I DID HAVE A CASE OPEN WITH FORD CASE# [XXX] AND WAS TOLD LAST WEEK (11/13/14) BY CUSTOMER SERVICE PERSON "[XXX]" THAT MY CASE HAD BEEN CLOSED, REASON; "THE ODOR I AM EXPERIENCING IS NORMAL" I WAS NOT NOTIFIED BY FORD THAT THE CASE WAS BEING CLOSED NOR WAS THE DEALER WHERE I PURCHASED THE VEHICLE. I PLACED A CARBON MONOXIDE DETECTOR IN MY VEHICLE AND AFTER 3 TO 4 DAYS ON 11/01/14 RECEIVED A WARNING TO MOVE TO CLEAN AIR! MY VEHICLE IS UNDER FULL WARRANTY HOWEVER THAT IS USELESS AT THIS POINT. ON 11/15/14 I HAD TO TAKE A 6 HOUR ROUND TRIP WITH MY MOTHER, STEP FATHER AND MOTHER-IN-LAW WE HAD TO LOWER WITH WINDOW NO LESS THAN 8 TIMES DURING THE TRAVEL AND MY MOTHER HAD A VERY SICK HEADACHE AFTER THE TRIP. THIS PROBLEM IS REAL AND I HOPE YOU WILL GIVE IT THE TIME AND ATTENTION NEEDED TO MAKE SURE OTHER PEOPLE LIKE MYSELF AREN'T JUST BRUSHED OFF BY FORD. FORD HAS MY MONEY PAID IN FULL FOR A VEHICLE I AM FORCED TO DRIVE DAILY BECAUSE I HAVE NO OTHER TRANSPORTATION. AND YOU ASK DO I ALSO HAVE HEADACHES YES AND THEY ARE VERY REAL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR