NHTSA Complaint #10655185 — 2010 FORD FUSION

HAD MY FUSION PARKED IN MY GARAGE WHEN THE DRIVERS COIL SPRING BROKE / COLLAPSED. TOOK COIL AND STRUT ASSAY TO LOCAL MA FORD DEALER AND ASKED ABOUT ANY WARRANTY OR HELP FROM FORD, THEY TOLD ME THIS ISSUE WASN'T COVERED BY ANY RECALLS AND THAT I WOULD ASSUME RESPONSIBILITY FOR THE REPAIRS. KNOWING THAT ONE COIL SPRING BROKE I WENT HOME AND REMOVED THE PASS SIDE COIL / STRUT ASSEMBLY AND FOUND THAT COIL BROKEN AND READY TO COLLAPSE AS WELL. I AM A PROFESSIONAL MECHANIC AND I CAN'T BELIEVE THAT THIS ISSUE ISN'T A HUGE SAFETY WARNING TO FORD AND THE PUBLIC. I HAVE JUST ORDERED $600 WORTH OF PARTS TO REPAIR MY CAR, IT WOULD BE A LOT MORE IF I HAD A GARAGE REPAIR THIS. I BOUGHT THIS CAR NOT ONLY ON THE REPUTATION OF RELIABILITY BUT ALSO FOR THE SAFETY IN CRASH TESTS AND ALL THE AIR BAGS THAT ARE PROBABLY BEING RECALLED SHORTLY. I WILL NOW GO CHECK MY REAR COILS AS I DON'T TRUST THESE PARTS ANY LONGER. IF FORD WANTS TO HAVE REPEAT CUSTOMERS THEY OUGHT TO KEEP OUR FAMILIES SAFE AND ALIVE TO THAT WE CAN CONTINUE TO PURCHASE THEIR PRODUCTS!! *TR