NHTSA Complaint #10654604 — 2012 HYUNDAI ELANTRA

HELLO, WELL, I AM THE FIRST OWNER, AND THERE WAS NOT ANY ACCIDENT BEFORE. LAST THURSDAY, AFTER I STARTED MY CAR, I TRIED TO SHIFT THE GEAR TO DRIVE, AND THE CAR WAS SUDDENLY SHOOK. I KEPT TRIED TO DRIVE IT, BUT WHENEVER THE RPM GOES UP TO 2000, THE CAR WAS BOUNCING LIKE THAT I STEPPED ON THE BRAKE OR SO. I WAS NOT EVEN ABLE TO DRIVE IT, AND IT WAS EVEN SO DANGEROUS TO DRIVE. THEREFORE, I JUST TRIED IT AGAIN AT NIGHT, AND THE ENGINE LIGHT TURNED ON. I PUT MY CAR INTO THE FITZGERALD HYUNDAI SERVICE CENTER IN GAITHERSBURG, MD ON FRIDAY MORNING (11/7/14), AND I GOT MY CAR BACK YESTERDAY. WHEN I PICKED UP MY CAR, I ASKED THEM WHAT WAS THE WRONG WITH IT, AND THEY TOLD ME THAT THE TRANSMISSION SENSOR DID NOT LEAD THE TEMPERATURE. THEREFORE, I TOLD THEM THAT I PUT MY CAR INTO THE HYUNDAI SERVICE CENTER IN FAIRFAX, VA THREE MONTHS AGO FOR THE EXACT SAME PROBLEM, AND THE FAIRFAX REPRESENTATIVE TOLD ME THAT THEY COULD NOT FIND ANY PROBLEMS WITH IT, SO THEY JUST RESET THE SOFTWARE SO THAT IT IS GOING TO BE FINE. HOWEVER, THIS HAPPENED AGAIN AFTER FEW MONTHS. A MAN FROM FITZGERALD TOLD ME THAT THIS TIME THEY UPDATE SOME NUMBERS, SO IT IS GOING TO BE FINE. I DO NOT KNOW WHENEVER THIS HAPPENS, THE ENGINE LIGHT TURNED ON, TOO, AND IT SEEMS LIKE THAT IT IS BREAKING TRANSMISSION AND THE ENGINE TOGETHER. SINCE THIS WAS NOT MY FIRST TIME, I REPORTED THIS TO THE HYUNDAI RECALL SERVICE CENTER. THEY CALLED ME YESTERDAY AND TOLD ME THAT THEY DO NOT KNOW THE REASON, BUT THEY FIXED IT. HOW COME THEY CAN FIX IT EVEN IF THEY DO NOT KNOW THE REASON? I KEPT COMPLAINED ABOUT IT, AND THEY JUST TOLD ME THAT THEY WILL EXPAND THE DATES FOR THE WARRANTY SO THAT I CAN FIX IT WHENEVER IT HAPPENS AGAIN! THEY ALSO SAID THAT THEY DO NOT KNOW THE NEXT STEP FOR IT. HOW IRRESPONSIBLE! NOW, ALL I CAN THINK OF IS THAT THIS IS THE DEFECTED CAR. CAN YOU PLEASE INVESTIGATE THIS? THANK YOU. *TR