NHTSA Complaint #10654571 — 2004 CHEVROLET MALIBU MAXX

ON 12/2008 WHILE DRIVING FROM CALIFORNIA TO THE EAST COAST,ROUGHLY 3 HOURS INTO MY TRIP THE 'WRENCH IN THE CAR DISPLAY ON THE DASH LIT UP AND "POWER STEERING" WAS DISPLAYED ON THE RADIO. THE NEXT EXIT (BARSTOW) WAS APPROX 8 MILES AWAY.I AWOKEN THE NEXT MORNING TO FIND THAT THERE HAD BEEN A BLIZZARD THAT NIGHT. AFTER WAITING WHAT SEEMED FOREVER I GOT THE NEWS THAT THE STEERING COLUMN ( GM 15926870) AND THE IGNITION SWITCH (GM 15823541) NEEDED TO BE REPLACED. LEFT BARSTOW AFTER LOSING 2-3 DAYS OF TRAVEL AND DROPPING $1150.00 TO THE DEALER, ALMOST $200.00 FOR HOTEL AND ABOUT $125.00 ON FOOD. AFTER RECEIVING THE NECESSARY DOCUMENTS I GATHERED UP MY RECEIPTS AND TOOK MY VEHICLE TO THE DEALERSHIP TO HAVE THE SUPPOSED WORK COMPLETED AND TURNED IN THE NECESSARY DOCUMENTS TO THE DEALER. SIX DAYS LATER I EXPERIENCED THE SAME PROBLEM.I CALLED THE DEALER AND EXPLAINED THE SITUATION. THE SERVICE WRITER STATED THAT THEY'VE BEEN EXPERIENCING THIS PROBLEM AFTER RECALL WORK HAS BEEN COMPLETED. MONDAY MORNING I TOOK THE VEHICLE IN. THE SERVICE WRITER STATED THAT THIS PROBLEM DOESN'T USUALLY HAPPEN (OF COURSE THE GENTLEMAN THAT I SPOKE WITH ON FRIDAY WITH WAS NOT IN) AND THAT THEY WOULD CHECK TO SEE IF THE PROBLEM WAS RELATED TO THE RECALL WORK THAT HAD BEEN PERFORMED. OF COURSE THEY SAID THAT THE PROBLEM WAS NOT RELATED TO THE RECALL WORK THAT HAD BEEN PERFORMED, AND THAT TO FIX THE CURRENT ISSUE WOULD COST $850. THERE WAS ALSO A CHARGE OF $121.00 (LABOR@ $110 PLUS SHOP FEES AND TAX). AFTER ALL THESE YEARS GM KNEW OF THE DEFICIENCIES AND SHORT COMINGS WITH THEY'RE VEHICLES. THEY'VE HAD TIME TO PREPARE AND PREP THEIR PERSONNEL FOR ANY AND ALL QUESTIONS, COMMENTS AND SCENARIOS. DAMAGE CONTROL.MY CONCERN IS THAT WHEN THE RECALL WORK WAS PERFORMED, THE TECH DOING THE WORK DIDN'T FOLLOW PROPER PROCEDURES. A LONG CALL TO GM, MY ISSUE HAS BEEN ESCALATED TO THE NEXT STEP. *TR