NHTSA Complaint #10654290 — 2005 HONDA ODYSSEY

AT THE TIME OF PURCHASE I WAS FORCED TO OBTAIN AN EXTENDED WARRANTY, ETCHING AND MANY OTHER THINGS. ONE YEAR LATER I BEGAN TO HAVE PROBLEMS WITH THE SLIDING DOORS. I INFORMED HONDA BECAUSE DOORS ARE COVERED UNDER THE EXTENDED WARRANTY AND THE DEALER REFUSED TO DO ANY REPAIRS. SUMMER OF 2014 THERE'S A RECALL ON THE FUEL PUMP AND THE DEALERSHIP CLAIMS THAT BECAUSE THE DOORS ARE STUCK CLOSED THEY CANNOT REPAIR THE RECALL. HOWEVER THE SERVICE ADVISOR OPENED THE SLIDING DOORS AND STILL THEN THEY REFUSE TO COMPLETE THE RECALL. I CONTACTED HONDA'S MANUFACTURER AND PER THE CASE MANAGER AT CORPORATE OFFICE," HONDA CANNOT HELP ME THE RECALL." I RECENTLY LEARNED THAT ON SEPTEMBER OF 2011 THERE WAS AN EXTENDED WARRANTY ON THE STEERING. I INFORMED THE CASE MANAGER THAT I NEVER RECEIVED SUCH NOTICE. HER RESPONSE WAS "PERHAPS THE NOTICE WAS MAILED TO THE PREVIOUS OWNER, BECAUSE WE GO BY THE ADDRESS NOTED AT THE DMV OFFICE."; SEPTEMBER OF 2011 THE VEHICLE WAS REGISTERED UNDER MY NAME AND ADDRESS, THE CASE MANAGER DID NOT HAVE A RESPONSE FOR ME. FUEL PUMP RECALL HAS NOT BEEN REPAIRED. *TR