NHTSA Complaint #10654264 — 2001 JAGUAR S-TYPE SUSPENSION

Complaint Details

ODI Number	10654264
Vehicle	2001 JAGUAR S-TYPE
Component	SUSPENSION
Date of Incident	September 5, 2014
Date Filed	November 11, 2014
Mileage	126,797 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

MY VEHICLE WAS TAKEN TO THE DEALERSHIP IT WAS PURCHASED FOR AN AC REPAIR IN SEPTEMBER. I WAS THEN INFORMED THAT BOTH FRONT CONTROL ARMS AND BOTH BALL JOINTS NEEDED REPLACING IMMEDIATELY FOR $3,000! I WENT HOME AND CHECKED ONLINE TO FIND THAT MY CAR HAD A RECALL ISSUED (RECALL #6434) FOR THE EXACT ITEMS I WAS NOW BEING TOLD TO REPLACE. I AM THE ORIGINAL OWNER AND NEVER RECEIVED ANY CORRESPONDENCE REGARDING THIS RECALL AND I STILL RESIDE AT THE SAME ADDRESS. I'VE ASKED BOTH THE DEALER AND JAGUAR TO PLEASE TAKE CARE OF THE RECALL BUT THEY ARE STALLING; I AM NOW WORRIED ABOUT MY SAFETY IN MY AUTOMOBILE. THE FACTS ARE THAT 38,681 OF THEIR AUTOS WERE AFFECTED BUT ONLY A FEW WERE REPAIRED-- [XXX] AT JAGUAR 800-452-4827 IS PROPOSING $659 TO APPLY TO THE $3,000 I WOULD OWE. I HAVE SENT TWO ADDITIONAL E-MAILS ASKING TO SPEAK TO A SUPERVISOR. AS OF TODAY, I HAVE NOT BEEN CALLED, NOR HAS THERE BEEN ANY REPLY TO MY 2 E-MAILS ASKING WHY THEY WON'T REPAIR MY CAR. I NEED HELP TO GET THIS MATTER RESOLVED. IT IS WRONG TO NEVER CONTACT ME AND NOW EXPECT ME TO PAY FOR THE REPAIR! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR

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