NHTSA Complaint #10654210 — 2008 FORD MUSTANG

WE WERE SOLD A BRAND NEW 2008 MUSTANG GT500KR (SHELBY) JUNE 15, 2014. THIS CAR WAS KEPT AT THE DEALERSHIP IN THE SHOW ROOM AND NEVER SOLD UNTIL NOW. WE WERE CHARGED A $7 TIRE FEE AT THE TIME OF SALE BUT A FEW WEEKS LATER IT WAS REFUNDED TO US WITH NO EXPLANATION. WE RECENTLY TOOK THE CAR INTO A DIFFERENT DEALERSHIP FOR A SHIFTING ISSUE WHEN THE TECHNICIAN AND SERVICE ADVISOR TOLD US THE RUBBER ON THE TIRES IS GETTING HARD AND IT IS A SAFETY ISSUE TO DRIVE IT. AT THE TIME OF PURCHASE IT WAS NEVER DISCLOSED TO US THAT THE TIRES WERE OLD AND WE THINK THE SELLING DEALERSHIP WAS AWARE OF THE ISSUE AND THAT'S WHY THEY REFUNDED US THE TIRE FEE. WE CONTACTED FORD MOTOR COMPANY AND THEY REFUSED TO PUT NEW TIRES ON OUR VEHICLE. *TR