NHTSA Complaint #10653435 — 2013 NISSAN ALTIMA

I WAS DRIVING DOWN A MAJOR HIGHWAY, AND ALL OF A SUDDEN MY HOOD SLAMMED UP INTO MY WINDSHIELD BLOCKING MY VIEW OF SIGHT WHILE I WAS GOING 60 MPH. THE LIGHT ON THE CEILING CAME OUT OF THE HOUSING AND HIT ME ON THE HEAD. IT FELT LIKE A BOULDER LANDED ON MY CAR. I WAS IN THE LEFT LANE AND WAS LUCKILY ABLE TO SWERVE SAFELY TWO LANES OVER TO PULL OFF TO THE SIDE OF THE ROAD WITHOUT AN ACCIDENT. I THEN EXAMINED THE DAMAGE AND THE HOOD WAS ALL DENTED UP, THE STEEL ON THE FENDERS WAS ALL TORN, AND THE ROOF HAD MAJOR DENTS. I WAS ABLE TO SLAM THE HOOD SHUT, GOT OFF THE HIGHWAY AT A VERY SLOW SPEED AND TOOK LOCAL ROADS TO MY DESTINATION. I WAS VERY SHOOK UP BY THE INCIDENT, AND LUCKILY NO ONE WAS HURT AS THIS COULD HAVE BEEN A VERY SERIOUS ACCIDENT. I FOUND OUT THAT MORNING THAT THERE WAS A RECALL OUT BY NISSAN FOR THE HOOD LATCH (NHTSA CAMPAIGN 14V565000) THAT OPENED ON SEPTEMBER 15, 2014 (APPROXIMATELY A MONTH AND A HALF PRIOR TO MY INCIDENT). TO MAKE MATTERS WORSE, MY CAR WAS IN THE NISSAN SERVICE DEPARTMENT ON OCTOBER 17, 2014 AND NO ONE MENTIONED THE RECALL TO ME AT THAT TIME EITHER. THAT TIME WAS THE LAST TIME THE HOOD WAS OPENED PRIOR TO THE INCIDENT OCCURRING. IT IS BLATANTLY CLEAR THAT NISSAN IS AT FAULT WITH THIS ACCIDENT, THEY NEED TO TAKE RESPONSIBILITY. I HAVE CALLED NISSAN CUSTOMER SERVICE 5 TIMES AND HAVE STILL HAD NO RESOLUTION AND THEY HAVE TOLD ME A SPECIALIST IS SUPPOSED TO CALL ME BY THE END OF THE DAY 3 TIMES. I WAS EVEN GIVEN THE INDIVIDUAL'S CONTACT INFORMATION DURING THE 4TH CALL, AND HE FAILS TO REPORT MY CALLS. I DON'T KNOW WHAT ELSE TO DO TO TRY AND RESOLVE MY ISSUE. I NEED PROFESSIONAL HELP, PLEASE SOMEONE HELP ME! *TR