NHTSA Complaint #10653144 — 1997 JEEP GRAND CHEROKEE

REF: RECALL N45 FOR REAR STRUCTURE REINFORCEMENT. I SCHEDULED A 10:00 AM APPOINTMENT WITH COLE CHRYSLER-DODGE-JEEP-MAZDA-FIAT IN SAN LUIS OBISPO ABOUT 3 WEEKS IN ADVANCE. MY WIFE AND I DROVE TO THE APPOINTMENT YESTERDAY AND WERE TOLD THAT THEY WOULD ONLY NEED BETWEEN AN HOUR AND 1 1/2 HOURS TO DO THE INSPECTION. SINCE WE HAD TO DRIVE OVER 20 MILES TO THE DEALERSHIP, WE WAITED IN THE WAITING ROOM. AFTER AN HOUR AND A HALF, I INQUIRED AS TO THE STATUS OF THE INSPECTION. I WAS TOLD THAT THEY HADN'T EVEN STARTED WORK ON THE VEHICLE AND THAT IT WOULD PROBABLY BE AFTERNOON BEFORE THEY WOULD HAVE SOMEONE AVAILABLE TO DO THE WORK. SINCE HAD BEEN ASSURED BOTH WHEN MAKING THE APPOINTMENT AND AGAIN WHEN SHOWING UP FOR THE APPOINTMENT THAT THE INSPECTION WOULDN'T TAKE LONG, WE ASKED HER TO CONTACT WITH THE SERVICE MANAGER. MY WIFE OVERHEARD THE SERVICE MANAGER TELL OUR REP THAT SHE SHOULD TELL CUSTOMERS THAT THE VEHICLE SHOULD BE DROPPED FOR AN ENTIRE DAY (ANY WARRANTY WORK, THAT IS). IT'S PRETTY CLEAR TO US THAT THE COLE DEALERSHIP COULD REALLY CARE LESS ABOUT THE CUSTOMER IN REGARDS TO RECALLS AND/OR WARRANTY WORK (LOWEST PRIORITY) AND WE LOST 1/2 DAY OF TIME AND GAS TO TRYING TO TAKE CARE OF THIS. WE ASKED TO HAVE THE CAR BROUGHT TO US SINCE WE WERE LEAVING. OUR REP ASKED IF WE'D LIKE TO SETUP ANOTHER DATE FOR THE INSPECTION AND WE SAID NO! WE WASTED ENOUGH TIME AND MONEY AND WE WON'T BE TAKING OUR JEEP IN FOR THE RECALL INSPECTION TO ANY CHRYSLER DEALER. *TR