NHTSA Complaint #10652469 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10652469
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	July 1, 2014
Date Filed	November 4, 2014
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

POWER STEERING FAILED NUMEROUS TIMES, THE LATEST OF WHICH WAS TODAY. USUALLY IT HAPPENS WHEN JUST DEPARTING THE DRIVEWAY, BUT IT ONCE HAPPENED WHILE MOVING ON A STREET - IT'S SCARY. I UNDERSTAND THE POWER STEERING IS ELECTRICAL. I HAD TO REPLACE THE BATTERY A COUPLE MONTHS AGO AND I THOUGHT THAT MIGHT HAVE TAKEN CARE OF THE PROBLEM, BUT IT HAS RECURRED WITHIN THE LAST COUPLE OF WEEKS. I BOUGHT THE CAR USED AND PURCHASED THE EXTENDED WARRANTY WHICH IS STILL IN EFFECT, BUT THE DEALER WAS UNABLE TO REPLICATE THE PROBLEM SO NO CURE WAS ABLE TO BE UNDERTAKEN. THE DEALER SAID IF WE WANTED TO, THEY COULD REPLACE THE STEERING MECHANISM FOR ABOUT $2,000 WHICH WE DECLINED. *TR

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