NHTSA Complaint #10651711 — 2003 FORD RANGER

THE VEHICLE WAS RIDING VERY ROUGH AS THOUGH SOME ONE WAS KNOCKING ON THE ENGINE WITH A HAMMER. I TOOK IT TO THE DEALER ( GENE EVANS FORD ) WHICH IS WHERE I PURCHASE IT FROM, ALL I WAS TOLD WAS THAT IS WHAT A TRUCK SUPPOSE TO SOUND LIKE. I CONTINUE TO COMPLAIN ABOUT THE ROUGHNESS OF THE TRUCK, NO ONE WAS CONCERN ABOUT MY COMPLAINTS. NOW HERE IT IS SEPTEMBER 2010, I TAKE MY TRUCK FOR A OIL CHANGE AND TIRE ROTATION IN NEW JERSEY AND THE REPAIR SHOP WRITES UP A INVOICE STATING MY REAR AXLE NEEDS AN ADJUSTMENT. THE FORD DEALERSHIPS HAS SERVICE MY VEHICLE ALL THIS TIME AND TO ME THEY MADE SURE THIS WOULD NOT BE DETECTED. I HAD AN ACCIDENT ON JANUARY 4,2014 AND MY AXEL IS NOW BENT FROM A SMALL IMPACT BECAUSE IT WAS NO GOOD FROM THE DAY I BOUGHT THE TRUCK. AUTO NATION WAS GOING TO REPAIR THE VEHICLE AND WHEN [XXX] THE MANAGER SAW THE INVOICES WITH THE DIAGNOSIS ABOUT THE ADJUSTMENT OF THE AXEL AND THE 2010 DATE ON IT, SOMEONE THERE TOLD STATE FARM THAT I DID NOT WANT THEM TO FIX THE TRUCK. IN ALL HONESTY THEY ARE THE ONLY ONE I WANTED TO HANDLE THIS REPAIR SO THEY COULD GIVE ME A BRAND NEW AXEL OR A BRAND NEW VEHICLE INSTEAD THEY LIED TO EVERYONE AND WALKED AWAY FROM THE PROBLEM. I HAD AND HAVE SUBMITTED CORRESPONDENTS TO FORD ALSO I HAD ASK TO SPEAK TO FORD REPRESENTATIVES AT SEVERAL DEALERSHIPS, I WAS TOLD BECAUSE OF THE HIGH MILEAGE THERE IS NOTHING THEY CAN DO. THE MOST PECULIAR THING IS THAT ALL THE DEALERSHIP MADE SURE THAT NO ONE ADDRESS THE PROBLEM WITH THE AXLE ALTHOUGH THEY HAD BEEN ROTATING THE TIRES AND ALL AND ANY OTHER KIND OF REPAIRS THEY AS PROFESSIONALS KNEW THE TRUCK NEEDED. BEING A WOMAN NEEDED YOUR VEHICLE PROPERLY MAINTAINED AS TO ENJOY THE LONGEVITY OF SOMETHING YOU DEPEND ON DAY TO DAY JUST TO HAVE SOMEONE TO TAKE IT FOR GRANTED TO PRETEND THEY HAVE DONE YOUR TRUCK A VIABLE SERVICE TO KEEP YOU SAFE AND ON THE ROAD AT ALL TIME. HELP!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR