NHTSA Complaint #10651466 — 2001 HONDA ACCORD

DEAR SIR OR MADAM: I TOOK MY 2001 HONDA ACCORD V6 TO HONDA DEALER ([XXX] OF FRISCO, TX) FOR AIRBAG RECALL ON OCT 27, 2014. I WAS ALSO GETTING ENGINE WARNING SIGN ON MY DASH BOARD. AFTER AIRBAG REPAIR I RETURNED HOME AND FOUND FOLLOWING COMMENT ON MY INVOICE : "REDESIGNED AIRBAG INFLATORS ARE NOT AVAILABLE FOR INSTALLATION AT THIS TIME." NEXT DAY I CALLED THE DEALER AND AMERICAN HONDA. DEALER HAS NOT RESPONDED TO MY VOICEMAIL AND AMERICAN HONDA CUSTOMER SERVICE SAID THEY WILL RESPOND WITHIN 24-48 HOURS. SO FAR NO ONE HAS REACHED OUT TO ME. MY QUESTION TO THEM WAS IF YOU DID NOT HAVE THE REDESIGNED AIRBAG INFLATORS THEN HOW HAVE YOU FIXED THE AIRBAG RECALL ISSUE. REGARDING DASHBOARD ENGINE WARNING SIGN DEALER SAID I NEED TO INSTALL EGA PIPE KIT TO AVOID CLOGGING OF EGA PORT. HONDA IS AWARE OF THIS ISSUE AS PER THEIR SERVICE BULLETIN 99-085 AND WERE SUPPOSED TO INSTALL THE EGA PIPE KIT FREE OF COST. HONDA NEVER SENT ME ANY COMMUNICATION NOR ANY OF PAST HONDA DEALERS INFORMED ME ABOUT THIS PROBLEM. THE DEALER ASKED ME $650 TO FIX THE PROBLEM AND EVEN CHARGED ME $107 FOR DIAGNOSIS OF THIS PROBLEM WHICH WAS DIAGNOSED EARLIER BY AUTOZONE TECHNICIAN IN JUST 1 MINUTE FOR FREE. HONDA DEALER EVEN REFUSED TO DO STATE INSPECTION SAYING MY CAR WILL FAIL THE INSPECTION IF THIS KIT IS NOT INSTALLED. I ASKED BOTH AMERICAN HONDA AND DEALER TO INSTALL EGR KIT FOR FREE SINCE IT'S A DESIGN ISSUE WITH THEIR ENGINE BUT SO FAR BOTH OF THEM HAVE REFUSED TO INSTALL IT FOR FREE. I WOULD REQUEST YOU TO TAKE THESE ISSUES WITH HONDA ESPECIALLY THE AIRBAG, EGR PORT ISSUE AND LACK OF COMMUNICATION REGARDING PROBLEMS IN THEIR CARS. NO WONDER HONDA COMES AT TOP IN QUALITY SURVEYS SINCE THEY ARE NOT TRANSPARENT ENOUGH TO COMMUNICATE PROBLEMS WITH NHTSA OR CUSTOMERS. I AM WORRIED ABOUT ME AND MY FAMILY'S SAFETY WHILE DRIVING THIS CAR. THANKS. *TR