NHTSA Complaint #10651460 — 2011 DODGE NITRO

I PURCHASED MY 2011 DODGE NITRO BRAND NEW FROM GULF GATE DODGE HERE IN HOUSTON TX. SINCE THEN, I HAVE HAD NUMEROUS ISSUES WITH THIS TRUCK STARTING IN 2013. LAST YEAR, THE WATER PUMP WENT OUT. THIS YEAR THE FUEL INJECTORS WENT OUT. IN BOTH OCCASIONS, I PAID OUT OF POCKET TO GET THE ISSUES CORRECTED. I HAVE ALSO CALLED THE DEALERSHIP TO ASK FOR ASSISTANCE, AND HAVE HAD NO LUCK. THEY WERE PROBABLY AS HELPFUL AS A GRAIN OF RICE. I WAS NOT MADE AWARE THAT MY REPAIRS WERE COVERED UNDER MY POWERTRAIN WARRANTY UNTIL THE REPAIRS WERE DONE, (HOW CONVENIENT). NOW THE MOST RECENT SITUATION SEEMS TO BE AN ELECTRICAL PROBLEM WITH THE DRIVER'S SIDE POWER MASTER WINDOW SWITCH (PMWS). BACK IN AUG 2014,THE DRIVER WINDOW WENT OUT. THEN 10/17/2014(FRIDAY) THE PASSENGER BACK WINDOW WENT OUT. 10/20/2014, MONDAY EVENING,MY FIANC WENT (AROUND THE CORNER) TO RUN AN ERRAND AND RETURNED HOME WITH IN ABOUT 15 MINUTES, SCREAMING GRAB THE PH!, AND COME OUT SIDE THE DRIVER SIDE DOOR CAUGHT FIRE. APPARENTLY, THE (PMWS) STARTED TO SMOKE AND CAUGHT A FIRE. HE TOLD ME HE WAS UNABLE TO GET OUT THROUGH THE DRIVER SIDE, AND CROSSED OVER TO THE PASSENGER SIDE. WHEN I DID MAKE IT OUTSIDE TO THE TRUCK. YOU COULD SMELL THE BURN, AND SEE WHERE THE SIDE DOOR PANEL WAS MELTED. I REPORTED THIS TO CHRYSLER ON 10/21/2014. TODAY IS 10/30/2014 AND IN SPITE OF THE "SOMEONE WILL CONTACT YOU IN 24HRS" STATEMENTS, I AM STILL WAITING ON THE CALL. I AM STILL REALLY DEEPLY DISTURBED WITH THE THOUGHT THAT MY KIDS FATHER COULD HAVE DIED, OR EVEN WORSE IF IT WOULD HAVE BEEN EITHER OF MY 2 SMALL KIDS OR MY SELF. SINCE THE INCIDENT WITH MY TRUCK. I HAVE HAD TO PAY FOR A RENTAL CAR, WALK TO THE STORES, WALK MY KIDS TO THE BUS STOP. I'M HAVING TO CATCH THE METRO BUS IN THE WE HOURS OF THE MORNING JUST TO MAKE IT TO WORK IN TIME. I'M VERY SADDEN, UPSET, AND CONFUSED WITH THIS. I WILL NEVER PURCHASE ANY CHRYSLER VEHICLES AGAIN. *TR