NHTSA Complaint #10650824 — 2012 FORD FUSION

THE POWER STEERING ON OUR 2012 FORD FUSION STARTED TO SPORADICALLY STOP WORKING AND THEN START WORKING AGAIN ON MULTIPLE OCCASIONS. FORD COULD NOT DIAGNOSE THE PROBLEM DUE TO IT WORKING AT TIME OF SERVICE BUT SUGGESTED THAT IT COULD POSSIBLY BE DUE TO LOW TIRE PRESSURE. AFTER MULTIPLE OCCURRENCES IT FINALLY STOPPED WORKING COMPLETELY. THE FUSION WAS TOWED TO FORD SERVICE WHERE THEY FOUND IT NEEDED REPAIRS OF APPROXIMATELY $1500.00 TO REPLACE A PART IN THE POWER STEERING THAT WAS NOT COVERED UNDER WARRANTY. FORD CUSTOMER CARE OFFERED NO ASSISTANCE ON REPAIRS FOR STEERING FAILURE BUT ONLY TOLD US IT WAS OUR RESPONSIBILITY TO PAY FOR PARTS AND REPAIRS THAT WERE OUT OF THE WARRANTY PERIOD. THERE HAVE BEEN NO RECALLS DUE TO POWER STEERING FAILURE AT THE PRESENT TIME. WE FEEL VERY LUCKY THAT THE STEERING FAILURE DID NOT CAUSE AN ACCIDENT. *TR