NHTSA Complaint #10650502 — 2012 JEEP WRANGLER

THE TRANSMISSION OIL COOLER TUBE HAS RUPTURED. THE TRANSMISSION OIL COOLER TUBE ON THIS VEHICLE HAS HAD A RECALL ON IT FOR SOME TIME NOW. I HAVE CONTACTED THE DEALERSHIP SEVERAL TIMES TO GET MY NAME PLACED ON THE WAITING LIST; HOWEVER, THEY ARE NOW TELLING ME MY NAME IS NOT ON THE LIST. THE VEHICLE IS CURRENTLY UNABLE TO BE DRIVEN DUE TO THE TRANSMISSION FLUID LEAKING OUT. I HAVE CONTACTED THE DEALERSHIP TO TRY TO RESOLVE THIS SITUATION, BUT NO ONE SEEMS TO WANT TO HELP. EVERYONE HAS RESORTED TO VERY UN-PROFESSIONAL BEHAVIOR IN LIGHT OF THE INCIDENT AT THE DEALERSHIP. I HAVE BEEN VERY PATIENT WITH THE GROUP, BUT AM BECOMING VERY UN-PATIENT IN THE SITUATION. THEY CONTINUE TO TELL ME IT COULD BE SIX TO EIGHT WEEKS BEFORE THE PART IS AVAILABLE. I WOULD BE MORE UNDERSTANDING IF I KNEW MY NAME WAS NOT PREVIOUSLY PLACED ON THE LIST, BUT I KNOW THAT I HAVE MADE SEVERAL ATTEMPTS AT DOING SO. THIS VEHICLE IS ALSO MY PRIMARY VEHICLE. I AM IN DESPERATE NEED OF HAVING THIS UNSAFE SITUATION RESOLVED. *TR