NHTSA Complaint #10650134 — 2002 FORD E-450

WE WERE TRAVELING NORTH TO SOUTH JUST OUTSIDE OF LASVEGAS WHEN A SPARK PLUG BLEW OUT OF THE CYLINDER, WITH THE INJECTOR STILL PUMPING FUEL. IN OUR 31' MOTORHOME WITH A E450 ENGINE. DID WE NOT REALIZE THE SERIOUSNESS OF THE SITUATION THE ENGINE COULD HAVE CAUGHT FIRE AND CAUSED EXTENSIVE DAMAGE AND POSSIBLE INJURY. AS A RESULT THIS COST US $7200.00 AND THE LOSS OF USE OF OUR VEHICLE AND HOME FOR 10 DAYS. WE HAVE ASKED FORD MOTOR COMPANY FOR SOME RENUMERATION TOWARDS THE COST OF REPAIRS BECAUSE AS WE SOON FOUND OUT THERE HAVE BEEN THOUSANDS OF THESE VEHICLES WITH THE SAME PROBLEM. BUT BECAUSE THE VEHICLE WAS OVER 6 YEARS OLD THEY WOULD NOT PROVIDE ASSISTANCE. WE FEEL THAT EVEN IF WE WERE COMPENSATED FOR THE PARTS WOULD BE A FAIR RESPONSE, BECAUSE THIS SITUATION COULD HAVE RESULTED IN A LIABILITY LAWSUIT. WE WOULD APPRECIATE ANY ASSISTANCE YOU CAN PROVIDE US WITH OUR REQUEST TO FORD. THANK YOU, *TR