NHTSA Complaint #10649679 — 2012 FORD FIESTA

2012 FORD FIESTA: PURCHASED 12/4/12 ORIGINAL OWNER! HAVE HAD MY VEHICLE IN SEVERAL TIMES FOR TRANSMISSION CONCERNS SINCE MY I PURCHASE OF THE VEHICLE. TOOK IT TO THE DEALER I PURCHASED IT WITH, THEY TOLD ME NOTHING ABOUT THE AWARENESS OF THE TRANSMISSION ISSUES. IN FACT I RAN INTO THE SALESMAN WHO STATED HE JUST FOUND OUT HIMSELF AND IS HE HAD KNOWN HE WOULD NOT ADVISED THE PURCHASE OF THIS VEHICLE. SINCE THEY HAD BEEN REPAIRING THE TRANSMISSION/CLUTCH WITH NO COST OUT OF MY POCKET, I CONTINUED TO HAVE THEM REPAIR THE TRANSMISSION. BUT, I HAVE NOW SPENT MORE TIME BACK AND FORTH BETWEEN THE DEALER AND HAVING TO LEAVE MY CAR FOR DIAGNOSES AND REPAIR WORK AND IT IS GETTING VERY OLD. NOT TO SAY WHAT THIS DOES FOR THE RESALE OF THE VEHICLE. THE REPAIRS FOR THE TRANSMISSION/CLUTCH HAVE BEEN ENDLESS, REPLACING SEALS, REPROGRAMMING COMPUTERS ETC ETC. I HAVE BEEN INTO THE DEALER FIVE (5) OCCASIONS FOR THE SAME ISSUE, WITH SOME OCCASIONS HAVING TO LEAVE THE CAR WITH THE DEALER FOR DAYS (PARTS WERE BACK ORDERED). CLEARLY FORD WAS NOT INITIALLY WILLING TO ACKNOWLEDGE THE ISSUE UNTIL MOST RECENTLY, THE DEALER NOW STATES THE SYMPTOMS FROM THE TRANSMISSION ARE A COMMON OCCURRENCE WITH A 6 SPEED AUTO & DUAL CLUTCH. REPAIR WORK ON TRANSMISSION: DATE, MILEAGE, REPAIRS THUS FAR: 5/03/13: 9,659: REPROGRAMMING, ADAPTIVE LEARNING 7/11/13: 13,193: IDS UPDATED, RESET ADAPTIVE LEARNING 10/29/13: 19,945: CLUTCH ASSEMBLY, SEALS, GASKETS REPLACED, TRANSMISSION ASSISTANCE PROGRAMMING 5/21/14: 33,062: REPLACED OUTPUT SHAFT: SEAL ASY., BEARING ASY., CLUTCH ASY. ETC ETC. 10/7/14: 42,757: POWER CONTROL, TRANSMISSION CONTROL AND COMPUTER UPDATES. 11/22: CALLED FORD DEALER SERVICE: REPORTED THE TRANSMISSION/CLUTCH [PROBLEMS CONTINUE. THEIR RESPONSE WAS THE SHUTTERING AND HESITATIONS ARE NORMAL TRANSMISSION OPERATION, CAN BRING TO DEALER FOR ADDITIONAL DIAGNOSES, IF I FELT SO INCLINED. *TR