NHTSA Complaint #10649334 — 2000 CHEVROLET MONTE CARLO

AFTER I CONTACTED THE DEALER, THE APPOINTMENT WAS MADE TO REPAIR ALL RECALL ISSUES. RECEIVED NOTIFICATION THAT ALL PARTS WERE AT THE DEALERSHIP. ONCE I ARRIVED AT THE DEALER, WAS TOLD IT WOULD BE A THREE HOUR WAIT. DROVE APPROX. 100 MILES TO DEALER (BILL GATTON CHEVROLET-CADILLAC). ONE RECALL ISSUE WAS RESOLVED, RESULTING IN ANOTHER APPOINTMENT TO BE MADE WHEN OTHER PARTS ARRIVED. NO PRECAUTIONS WERE MADE TO ENSURE VEHICLE PROTECTED AGAINST SERVICE DEPARTMENT INJURY TO VEHICLE, IE, NO PAPER MATS PLACED IN CAR, DIRT INSIDE CAR, AND KEYS LEFT IN THE VEHICLE ON THE DEALER LOT. THIS VEHICLE HAS BEEN MAINTAINED IN A PRISTINE CONDITION, (51,000 ACTUAL MILES). HAS NEVER BEEN DRIVEN ON SALT OR UNDER ANY BAD WEATHER CONDITIONS. THE DEALER EVEN COMMENTED THAT THE VEHICLE APPEARED TO BE BRAND NEW. I WOULD WELCOME A CUSTOMER SATISFACTION SURVEY FOR THIS DEALERSHIP. *TR