NHTSA Complaint #10649183 — 2003 TOYOTA RAV4

PART 3 OF 3THE SALESMAN ENCOURAGED MY PARENTS TO KEEP IT BECAUSE THEY WOULDN'T GET MUCH OF A TRADE IN, SO I HAD MY RAV TOWED TO MY HOUSE. I CALLED THE SM OF LOVE LEXUS TO INFORM HIM OF MY PROBLEM, TO SEE IF THERE WAS ANY RECOURSE FROM HIM AND TO ALSO EXPRESS THAT I WAS COMPLETELY UNSATISFIED.I REMINDED HIM THAT I HAD REQUESTED THAT THEY TEST DRIVE ON THE FOUR LANE SO THEY COULD UNDERSTAND MY COMPLAINT OF THE HESITATION OF GOING IN GEAR.HE STATED ON THE PHONE HE DID NOT RECALL, HOWEVER THEY DID DRIVE IT ON THE BACK LOT. I ASKED HIM CAN YOU OBTAIN A SPEED OF 55MPH IN YOUR LOT, HIS RESPONSE WAS ?NO?. AT THAT POINT I DECIDED I WOULD NOT BE DEALING WITH THAT SERVICE DEPARTMENT ANY LONGER.IN 2/2014 I BEGAN INVESTIGATING HOW TO GET RID OF MY RAV AND STUMBLED UPON THE CLASS ACTION LAWSUIT THAT WAS DESCRIBED ABOVE.I HAVE ONLY RECEIVED 50% OF THE BENEFITS AWARDED TO ME BY THE EXTENDED WARRANTY AND I DON?T UNDERSTAND WHY I WOULD NOT HAVE BEEN INFORMED OF THE WHOLE THING.I DIDN'T GET A NOTICE FROM THE CORPORATION OF THIS PROBLEM, LOVE LEXUS ALSO FAILED TO DISCLOSE MY RIGHTS TO HAVING MY TRANSMISSION REPLACED ALONG WITH THE ECM UNDER THIS EXTENDED WARRANTY. *TR