NHTSA Complaint #10648987 — 2011 FORD FUSION

STEERING POWER ASSIST COMPLETELY FAILED WHEN VEHICLE WAS STARTED, FLASHED MESSAGES FOR POWER ASSIST FAILURE AND ADVANCETRAK NEEDS TO BE SERVICED. CAR WAS PARKED AT TIME OF FAILURE, THE CAR WOULD BE UNDRIVABLE FOR MOST AS THE FORCE REQUIRED TO TURN THE WHEEL WITHOUT ASSIST REQUIRES GREAT EFFORT. HAD THIS OCCURRED SUDDENLY WHILE THE CAR WAS IN MOTION AS OTHERS HAVE REPORTED MY WIFE WOULD MOST LIKELY NOT HAVE BEEN ABLE TO STEER THE VEHICLE TO A SAFE STOP LOCATION. FURTHER, THE COST TO REPAIR THIS ISSUE IS OVERWHELMING, DEALER ADVISED OVER $1700.00 OUT OF POCKET WITH NO SUPPORT FROM FORD ON THIS 3 YEAR OLD VEHICLE DESPITE THE NUMBER OF COMPLAINTS CURRENTLY FILED ON THIS SPECIFIC ISSUE WITH THIS VEHICLE. FILING THIS COMPLAINT TO DOCUMENT ANOTHER OCCURRENCE OF THIS ISSUE TO THE NHTSA IN SUPPORT OF OTHER OWNERS WHO HAVE OR WILL EXPERIENCE THIS PROBLEM. *TR