NHTSA Complaint #10648917 — 2007 SATURN AURA

AFTER OWNING THE SATURN FOR SEVEN YEARS THE STEERING INTERMEDIATE SHAFT WAS REPLACED WHEN THERE WAS LESS THAN 10,000 MILES ON THE VEHICLE. UPON THE FIRST REPLACEMENT, THE ISSUE WAS NOT RESOLVED AND THE DEALERSHIP STATED THAT THE PROBLEM COULD NOT BE DUPLICATED WHEN WE REPORTED THE PROBLEM. AFTER A LONG DISPUTE WITH THE DEALERSHIP, WE DECIDED TO CONTINUE DRIVING THE VEHICLE EVEN WITH THE MALFUNCTIONING PART. ROUGHLY FIVE YEARS LATER THE ISSUE WAS ADDRESSED AGAIN BECAUSE THE SHAFT THAT WAS REPLACED MALFUNCTIONED TO THE POINT THAT THE VEHICLE WAS INOPERABLE. NOW, THE DEALERSHIP IS STATING THAT MORE THAN THE INTERMEDIATE SHAFT NEEDS TO BE REPLACED. IN FACT, THE DEALERSHIP TOLD US THAT THE ENTIRE STEERING COLUMN NEEDS TO BE REPLACED, RESULTING IN MORE MONEY WE HAVE TO SPEND TO HAVE THE VEHICLE FIXED AND RUNNING PROPERLY. THIS FINAL DISPUTE WITH THE DEALERSHIP LEAD TO BEING WITHOUT A VEHICLE TO DRIVE FOR SEVERAL DAYS. THE DEALERSHIP DID NOT GIVE US UPDATES ON THE STATUS OF THE VEHICLE AND WE HAD TO CALL TO FIND OUT WHAT WAS GOING ON. ALSO, WE CONTACTED GENERAL MOTORS TO REPORT THE ISSUE TO KNOW AVAIL. FINALLY, WE WERE TOLD THE VEHICLE WAS GOING TO BE FINISHED ON A CERTAIN DATE AND WHEN WE WERE EXPECTING TO PICK UP THAT SATURN, IT WAS NOT READY LEAVING US WITHOUT A VEHICLE FOR EVEN LONGER. *TR