NHTSA Complaint #10648600 — 2007 TOYOTA AVALON

THE DASHBOARD ON MY CAR IS CRACKED, PEALING, STICKY, MELTING. I WENT TO WEST KENDAL TOYOTA AND SHOWED THEM THE PROBLEM. THEY CONTACTED THE TOYOTA REPRESENTATIVE [XXX] MIAMI, FLORIDA AND WAS TOLD THAT THEY WOULD DO NOTHING ABOUT IT; THAT IT IS MY PROBLEM. THIS IS A SERIOUS MANUFACTURING DEFECT WHICH MAY BE THE CAUSE OF VERY SERIOUS DAMAGE AND POSSIBLE ACCIDENTS. THEIR ARGUMENT IS THAT THE CAR IS OUT OF WARRANTY AND SO IS NO LONGER THEIR RESPONSIBILITY. THIS IS NONSENSE. THEY MADE THE CAR WITH THIS INHERENT DEFECT (WHICH THEY SEEM TO ACKNOWLEDGE) AND ARE SAYING THEY ARE NOT RESPONSIBLE FOR THE DEFECT THAT THEY ARE RESPONSIBLE FOR CREATING. NEEDLESS TO SAY IT HAS BEEN FRUSTRATING TRYING TO DEAL WITH THEM. THEY BELIEVE THEY ARE SO POWERFUL AND I AM SO HELPLESS THAT THEY NEED DO NOTHING TO REMEDY A PROBLEM THEY CAUSED, THEY RECOGNIZED, AND THAT THEY ARE COMPLETELY UNWILLING TO CORRECT. WITH THEIR POWERFUL ATTORNEYS THEY SEEM TO THINK THEY CAN GET AWAY WITH ANYTHING THEY PLEASE! IS THIS TRUE? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR