NHTSA Complaint #10644711 — 2007 BMW 3 SERIES

APPARENTLY, THE ELECTRONIC KEY IS DEFECTIVE, LEADING TO AN ENGINE SHUTDOWN. FORTUNATELY, I WAS ABLE TO STEER OFF THE HIGHWAY WITHOUT POWER AND RESTART THE ENGINE. PRIOR TO THE INCIDENT, THE CAR WOULD INTERMITTENTLY FAIL TO START. I NOTIFIED BMW CUSTOMER RELATIONS AFTER THE INCIDENT. I WAS TOLD THAT THESE KEYS HAVE A NON-REPLACEABLE RECHARGEABLE BATTERY, THAT MAY "WEAR OUT", AND THEREFORE NOT HOLD A CHARGE! THEY INFORMED ME THAT AS MY VEHICLE WAS OUT OF WARRANTY, THEY WOULD NOT PROVIDE ME WITH A REPLACEMENT KEY UNLESS I PURCHASED A NEW ONE ($250), I POINTED OUT THAT NOWHERE IN THE OWNER'S MANUAL IS IT STATED THAT KEYS NEED REPLACEMENT, NOR THE HAZARD OF DRIVING WITH A "WORN OUT" KEY. THE REPRESENTATIVE ([XXX], EMP.#[XXX]) STATED "THERE IS NOTHING BMW CAN DO IN THIS CASE." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR