NHTSA Complaint #10644668 — 2009 GMC ACADIA

I TOOK MY CAR TO BE SERVICE ON MANY OCCASION AND THE CAR WAS MAKING A SOUND WHEN YOU PUT IT IN GEAR. I INQUIRED ABOUT WHAT WAS GOING ON BEFORE MY POWER TRAIN WARRANTY RAN OUT. THE GUY THAT WAS SERVICING MY CAR STATED THAT THE MOUNT NEEDED FIXING AND I WAS GIVING A CARD WITH THE PRICE ON IT THAT IT WOULD COST TO FIX THE PROBLEM WHICH WAS $335.WELL NOT LONG AFTER THAT MY TRANSMISSION WENT OUT RIGHT AFTER MY WARRANTY HAD EXPIRED. ALTHOUGH THE DEAL PAID 60%, IF THE CAR DEALER SHIP HAD BEEN HONEST, THEY HAD TO KNOW THE TRANSMISSION WAS GOING BUT I WAS TOLD TO CONTINUE TO DRIVE THE CAR BECAUSE IT WOULD BE ALL RIGHT. THIS WAS NOT TRUE BECAUSE NOT LONG AFTER THE POWER TRAIN WARRANTY HAD EXPIRED, THE TRANSMISSION WENT AND I HAD TO COME UP WITH THE DIFFERENT. I AM ON A FIXED INCOME AND I REALLY NEEDED MY CAR BECAUSE IT WAS THE ONLY TRANSPORTATION THAT WAS WORKING. I HAD TO CHARGE THE AMOUNT ON MY CREDIT CARD WHICH HAS REALLY CREATED A FINANCIAL BURDEN. I HAVE COME TO REALIZE THAT CAR DEALERSHIP DOES NOT CARE ABOUT THE CUSTOMER, ONLY THE MONEY. SINCE THEY FIXED THE TRANSMISSION I DO NOT HAVE THAT PROBLEM WITH THE CAR JUMPING WHEN YOU PULL OFF. THIS WAS AND STILL IS MY DREAM, BUT I NEVER WOULD HAVE THOUGHT THIS WOULD HAVE HAPPENED WITH A NEW CAR. I HAVE A 2003 MONTERO SPORT AND I HAVE NEVER HAD THIS PROBLEM. I DO NOT FEEL THAT I SHOULD HAVE HAD TO PAY ANYTHING. THIS JUST SHOWS THAT THEIR PRODUCT IS NOT AS GOOD AS I HOPED FOR. I WANTED TO UP GRADE TO ANOTHER ACADIA BUT THE DEALERSHIP DID STOP ME FROM LOOKING INTO IT BECAUSE HE TOLD ME IT WOULD BE MORE MONEY OUT OF MY POCKET. THIS IS VERY SAD FOR THE PEOPLE THAT TRUSTED IN GMC PRODUCT. *TR